Do you enjoy helping people and being part of the energy behind world-class festivals? We are looking for a Customer Service Agent to support festival visitors and ticket buyers across several international events mainly located in Iberia.
In this role, you will be the first point of contact for thousands of festival fans, ensuring they receive clear information and excellent support before, during, and after their event experience.
You will support festivals such as elrow, Sónar, Arenal Sound and Resurrection Fest, working closely with internal teams and ticketing partners to deliver a seamless customer experience.
Your responsibilities
* Act as the first point of contact for festival visitors and ticket buyers
* Handle customer enquiries via email and social media direct messages
* Support customers with ticket-related questions using the Bleep Ticketing platform
* Work closely with festival brands and internal teams to resolve customer issues efficiently
* Identify recurring questions and customer pain points and help improve processes and communication by working closely with with developing team
* Ensure a high level of customer satisfaction through clear, accurate and customer-focused communication
What we are looking for
* Excellent written communication skills in Spanish, Catalan and English
* Experience in customer service, support, or hospitality
* Ability to handle multiple conversations and stay organised in a fast-paced environment
* Strong problem-solving skills and a proactive mindset
* Comfortable working with digital tools such as ticketing systems, CRM tools and social media platforms
* Interest in music, festivals, or live events is a strong plus
What we offer
* A dynamic role in the international festival and live events industry
* Opportunity to support some of Europe's most iconic festivals
* A collaborative and international team environment
* Competitive salary based on experience
* Opportunities to grow within the organisation
Who are we?
Superstruct Entertainment is a live entertainment group, with 60+ festivals, events and live tours throughout Europe and Australia. The Digital Iberian service team is responsible for the succesful rollout of Bleep, the in-house ticketing system, across all Spanish events that are part of Superstruct Spain. Our team is growing and ambitious. We are building a digital ecosystem tailored to the dynamic world of live entertainment. The platform includes ticketing, fan profiles, marketing automation and business intelligence.
If you enjoy helping people and want to play a key role behind the scenes of unforgettable festival experiences, we would love to hear from you.
Apply now and join the team!