If you are an empathetic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you
Job Responsibilities :
* As a customer support advisor for a prestigious travel company, you will be responsible for understanding and identifying customer needs.
* You will listen, respond, and mediate between our international travelers and accommodation suppliers from around the world, ensuring a high level of customer service.
* Clarify inquiries regarding service, payment, and technical requirements, provide accurate information, and follow set processes via email and phone.
Minimum Requirements :
* Italian: C2 level and advanced English proficiency
* Excellent written and spoken communication and interpersonal skills
* Proficiency with user-friendly PC skills: Office 365, CRM Database, and internal platforms
* A problem-solving and solution-oriented mindset
* A positive, motivated attitude to handle challenging customer issues
* Goal-oriented work approach
* Open-mindedness to changing priorities and business processes
* Interest in accommodation platforms
* Experience in customer service or contact centers is valued
* Availability to work both from the office and remotely within 100 km of the office
Contract :
* 38.5 hours per week (Monday to Sunday)
* Available shifts: afternoon (15:00-23:00) or split shift (09:00-20:00)
* Temporary contract
Benefits :
* "Feel Good" program including Spanish lessons, quizzes with prizes, and group activities such as running, beach volleyball, and roller skating
* Free private health insurance upon permanent contract
* Flexible nursery school transport remuneration after the probation period
* Multicultural and international work environment
* Modern office spaces near public transport and Glories shopping mall (Westfield)
* Free daily coffee and weekly fruit
* Opportunities for learning and career growth within an industry-leading department
* Initial training of 3 weeks plus ongoing coaching
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