We are looking for a Dutch-speaking Customer Service & Technical Support Advisor with English.
Purpose of the role
We seek experts to become ambassadors of our brands and provide comprehensive support across all our brands in presales and aftersales scenarios, including physical stores and e-commerce. The role involves basic technical support for troubleshooting and back-office tasks.
Minimum requirements
1. C2 Level of Dutch
2. Advanced level of English
3. Listening and understanding capacity
4. Empathy (Understanding others)
5. Customer focus
6. Problem solving and technical learning
7. Integrity and trust
8. Conflict management
Desirable experience
* Digital (user level)/e-commerce user
* Cross-selling and up-selling
* Social media user
* Previous experience in store services attending consumers in these product categories is a plus
Additional details
* Work hours: 38.5 hours/week, rotating shifts from Monday to Friday, 08:00 to 18:00
* Referral program: Bring a Friend and receive a referral fee (up to €2,000 depending on the language/project)
* Career development: Individual career plans with opportunities for growth within the company; our team is expanding, and new opportunities are frequently available
* Work environment: Excellent atmosphere with team-building activities in a dynamic, international setting
Diversity, Equity & Inclusion
TP is a global family embracing various backgrounds and lifestyles. We promote diversity and do not discriminate based on gender identity, sexual orientation, race, religion, age, nationality, disability, pregnancy, veteran status, or other differences.
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