Context And Mission
We are looking for a person with a technical profile who will become part of the Operations Department as a Helpdesk technician.
Key Duties
- Initial installation, maintenance, and delivery of computers, peripherals and maintenance of telephones (VoIP) and smartphones.
- Management and support to Meeting Rooms A/V, printing and calendar Systems.
- Provide technical assistance to BSC staff (hardware and software) via phone, email, remote access or in person at BSC offices.
- Give support to Windows, Linux and macOS.
- Follow up to ensure complete resolution of issues/tickets reported to the Helpdesk Team.
- Filter/Redirect tickets to other teams in Operations Department.
- Identify and escalate problems requiring urgent attention.
- Preparation and maintenance of user accounts, mailing lists and MS Office accounts.
- Write, edit and review training manuals for new and updated services.
- Purchase of computers and peripherals, both hardware and software.
- Warranty management of failing equipment.
- Management of stock of computer equipment, printers, telephones, etc.
- Train other staff members in troubleshooting and diagnosing problems.
Requirements
- Education
- CFGS (FP II) in Computer Science or technical qualification.
- Essential Knowledge and Professional Experience
- At least 1 year in a similar position
- Knowledge and experience in Linux, Windows, and macOS installation and administration.
- Knowledge of Linux, Windows and macOS, and its services.
- Knowledge of all components of laptops, desktops, and personal computer equipment (Hardware and Software).
- Additional Knowledge and Professional Experience
- Experience as a Helpdesk in a Microsoft environment will be valued.
- Experience in image management and configuration control on Linux platforms will be valued.
- Native or advanced level of Spanish and Catalan. Intermediate level of English
- Competences
- Communication skills.
- Work well under pressure.
- Proactivity, responsibility and organizational capacity.
- Good skills in dealing with users (empathic).
- Detail-oriented person.
Conditions
- The position will be located at BSC within the Operations Department
- We offer a full-time contract a good working environment, a highly stimulating environment with state-of-the-art infrastructure, extensive training plan, restaurant tickets, private health insurance, support to the relocation procedures
- Work schedule: Adaptable entry until 18:00 from Monday to Thursday, and until 17:00 on Friday
- Duration: Open-ended contract due to technical and scientific activities linked to the project and budget duration
- Holidays: 22 days of holidays + 6 personal days + 24th and 31st of December per our collective agreement
- Salary: we offer a competitive salary commensurate with the qualifications and experience of the candidate and according to the cost of living in Barcelona
- Starting date: ASAP