Hanshow, Alcobendas, Community of Madrid, Spain
Technical Support Engineer (M/F) - Hanshow SPAIN
Full‑time internship or employment contract.
Company Presentation
Present in 50 countries, Hanshow offers connected commerce solutions based on its electronic shelf label technology. In the era of omnichannel and the Internet, electronic labels play a central role in linking online commerce to physical stores. Hanshow aims to provide unparalleled connected commerce solutions to international retailers and position itself as the world leader in its sector. Many clients have already placed their trust in us, such as Auchan, Glintt Global, Intermarché, Leroy Merlin, Système U, Zodio, Pharmagest…
Website: https://www.hanshow.com
Job Description
Within our technical support team, you provide technical support for the company's products. You handle client contact to resolve issues encountered with the software deployed at the client site during implementation, deployment, and production phases. You analyze problems and provide either an appropriate response or a fix. You are responsible for the client request and its handling until effective resolution.
In compliance with established processes, commercial policies, and company client satisfaction standards, your main responsibilities will include:
* Deploying software on Linux/Windows
* Configuring network equipment
* Deploying the HANSHOW system
* Developing templates for electronic label displays
* Identifying anomalies and developing solutions to effectively address client questions
Profile
* At least a bachelor's degree in IT, technology, or a related field.
* Strong IT knowledge, databases, and programming skills.
* Proficiency in client relations techniques and professional tools such as telephony, TeamViewer, etc.
* Excellent command of Spanish; proficiency in other languages such as English or Chinese is an advantage.
* Experience in a client technical support team or similar role. Experience in a related field would be an asset.
What Hanshow Offers
* Competitive compensation
* Healthy and international work environment
* Professional development and international mobility
Application
Please kindly indicate your availability in your application and submit it to jialong.xu@hanshow.com
Seniority level: Entry level
Employment type: Full‑time
Job function: Customer Service
Industries: Retail and IT Services and IT Consulting
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