Head of Customer success & support Spain
Head of Customer success & support Spain
Get AI-powered advice on this job and more exclusive features.
Your Mission
As
Your Mission
As Head of Customer Success & Support for Spain, you will be at the heart of Silae's growth journey, driving excellence in customer experience and operational integration following the acquisition of two companies (Summar & Denario).
Your mission: to unify, empower, and elevate our Spanish Customer Success teams, ensuring that we not only meet but exceed expectations in this critical market.
You will:
* Lead and inspire a team of 20+ professionals, fostering a highperformance culture rooted in collaboration, accountability, and innovation
* Design and implement the ideal organizational structure for the postacquisition Spanish operation, ensuring seamless integration and clarity of roles
* Merge and unify two distinct teams into one cohesive, motivated, and results-driven unit
* Identify and activate key efficiency levers to accelerate time-to-value and boost team productivity
* Evaluate, strengthen, and scale operational processes to ensure full team ownership and maximum efficiency
* Analyse current and future customer needs, ensuring our services and solutions remain ahead of the curve
* Streamline onboarding journeys, designing scalable and efficient paths to accelerate customer adoption and satisfaction
* Drive strategic initiatives aligned with Silae's long-term vision for Spain
* Foster strong cross-functional alignment with key departments:
* Product: Drive roadmap alignment through customer feedback
* Sales: Ensure seamless collaboration on renewals, upsell, and client health
* HR: Partner on talent acquisition and team development
* Finance: Support robust reporting and operational planning
* Build strategic external partnerships to enhance and expand the Silae Spain ecosystem
Requirements
What We're Looking For
* Proven Leadership: 8+ years in Customer Success management, including at least 4 years leading teams in high-growth tech or SaaS environments
* Strategic & Analytical Mindset: Demonstrated success in designing and executing strategic plans, identifying core business challenges, and implementing scalable solutions
* Industry Knowledge: Experience in Fintech is highly valued; payroll management expertise is a strong plus
* Growth Orientation: A track record of launching and scaling initiatives that drive customer satisfaction, retention, and revenue growth
* Problem Solving Excellence: Ability to identify bottlenecks across the customer journey and implement impactful solutions
* Influence & Gravitas: Skilled in leading cross-functional teams and engaging with senior stakeholders
* Strategic Execution: Comfortable navigating from big-picture vision to hands-on implementation, using both qualitative insights and data analytics to inform decisions
* Process & Automation Expertise: Experience in process re-engineering and automation to drive efficiency and improve user experience
* Product Collaboration: Ability to surface product improvement opportunities and drive implementation in line with customer and business priorities
* Change Leadership: Deep experience driving organizational change, aligning stakeholders, and navigating complexity with confidence
* Team-First Mentality: A collaborative leader with genuine enthusiasm, strong interpersonal skills, and a drive to elevate those around you
* Scale-Up Experience: Experience operating in fast-paced, rapidly scaling SaaS or Fintech environments is a strong advantage
* Languages: English or French is a plus
Benefits
What we offer:
Compensation: Competitive salary (Fix + Variable)
????Health: Medical insurance
️ Meals & travels: your daily expenses when traveling to our local and international offices will be covered
Build the future of Silae Spain: This is a Key Role for Silae Spain following the recent acquisitions, you will be at the heart of decisions that will shape the future of the company itself
Career Development : Our ambition for the coming years implicates a drastic growth in every single aspect of this role responsibilities and resources allocated
Remote Work: enjoy 2 days of remote work per week to optimize your focus and efficiency
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Silae by 2x
Get notified about new Head of Customer Success jobs in Sabadell, Catalonia, Spain.
Head of Customer success & support Spain
Director, Alliances Partnership Southern Europe (Remote)
Sant Just Desvern, Catalonia, Spain 18 hours ago
Sales Director (Climate Technology / Environmental SaaS)
Advertising Sales Director - Search Demand (New Business)
EMEA Sales Director, ISV Embedded Solutions
AGENTE COMERCIAL SEGUROS-FUTURO DIRECTOR OFICINA
AGENTE COMERCIAL SEGUROS-FUTURO DIRECTOR OFICINA
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr