Osapiens Madrid, Community of Madrid, Spain
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osapiens Madrid, Community of Madrid, Spain
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Join to apply for the Customer Operations Manager (m/f/x) role at osapiens
Description
As a
Department: Customer Success
Location: Madrid
Description
As a Customer Operations Manager, you will be part of our Post-Sales Organization and play a key role in implementing smart, scalable workflow automations for both internal teams and external clients. You will work cross-functionally to optimize processes — focusing on all customer touchpoints, from initial onboarding to interactions with our Customer Success teams and Support Operations — and contribute directly to driving digital transformation at osapiens.
Key Responsibilities
* Analyze existing processes, enable data-driven decision making, and manage optimization projects, such as automations of operational workflows.
* Own tools within the post-sales organization and identify improvement potentials through collaboration with key stakeholders.
* Lead and coordinate small-scale projects to implement digital solutions.
* Independently implement and configure workflow automations (e.g., using Power Automate or similar tools) and steer other improvement actions with the respective teams.
* Support the development and enhancement of system configurations to improve customer-facing operations.
* Translate business requirements into clear technical specifications and implement them using scripting languages (e.g., JavaScript, Python).
* Contribute to the continuous improvement of our automation strategy within the Customer Success environment to increase efficiency while ensuring the highest levels of customer satisfaction.
Skills, Knowledge And Expertise
* Master’s degree in a technical or technically oriented field (e.g., Business Informatics, Electrical Engineering, Mathematics, or similar).
* Strong affinity for working with data and confidence in data analysis.
* Basic programming skills in JavaScript and/or Python, with a solid understanding of programming logic.
* Self-driven and motivated, with a structured and independent working style.
* Strong technical understanding and interest in digital solutions.
* Experience in project management, ideally in a technical or operational context.
* Familiarity with automation tools (e.g., Power Automate or similar) is a plus.
* Fluency in English; German skills are an advantage.
Benefits
* A purpose-driven mission tackling complex sustainability challenges whilst working alongside global industry pioneers
* Room for creativity through collaborative teamwork and an open communication culture
* Flexibility and team bonding with our hybrid work options.
* Fuel for your growth journey, both personally and professionally
* Sustainable mobility options, promoting eco-friendly commuting solutions
* Fun team events and outings with our global teams
* Inspiring workspaces in Madrid and beyond
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Software Development
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