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Posted:
25.04.2025
Expiry Date:
09.06.2025
Job Description:
Dormer Pramet is looking for an IT Architect – CRM.
This position can be located anywhere in Czech Republic, Poland, Slovakia, Bulgaria, Spain, Malaysia or India.
Dormer Pramet is a global manufacturer and supplier of tools for the metal cutting industry, with a truly international presence in 20 countries. Our skills and products solve engineering challenges across many industry sectors.
Customer Focus, Innovation, Fair Play, and Passion to Win are our core values that build the foundation of our brand and company.
At Dormer Pramet, our purpose is to innovate our way into the future. By maintaining a long-term focus, we can support our ambitions to grow manufacturing and prosperity for all, creating jobs with opportunities for growth and security.
We strive to build great relationships with industry partners, employees, and the community. We focus on improving our work environment and believe that everyone should feel empowered to succeed. In return, we promise a rewarding career with flexible working options and excellent opportunities for development.
JOB SUMMARY
As an IT Architect - CRM, you will ensure alignment between the CRM solution and business needs, establishing and executing a roadmap for the CRM product.
MAIN RESPONSIBILITIES
1. Act as system owner of CRM to ensure high availability and efficiency.
2. Understand business requirements and propose solutions with stakeholders, including design and estimation of time, cost, and resources.
3. Communicate and align with other architects to ensure compliance with higher-level architecture design.
4. Maintain and monitor the system to ensure it runs properly as designed.
5. Improve the solution based on enhancement requirements and performance analysis.
6. Work with the product owner on aligning priorities and planning requirements.
7. Collaborate with stakeholders on vendor management, including evaluation of proposals and estimates.
8. Drive the implementation of projects and changes in the CRM area.
9. Act as IT project manager for CRM-related solutions as needed.
10. Collaborate with stakeholders on system integration.
11. Manage service performance and improve CRM system functionalities.
12. Ensure service level agreements for CRM are in place and fulfilled.
13. Deliver service reports for CRM and improve service quality.
14. Facilitate end-to-end business operational processes and service delivery processes with stakeholders.
15. Manage the budget and costs of related delivery and support with stakeholders.
16. Maintain documentation of solution design and knowledge in designated areas.
17. Communicate with stakeholders regarding system performance.
PROFILE
1. A degree in a relevant field and previous experience as an IT Architect would be advantageous.
2. Strong business acumen and customer-centric approach.
3. 5+ years of experience with CRM solutions.
4. Knowledge of MS Dynamics 365 is necessary.
5. Demonstrable experience in Dynamics CRM implementation and maintenance.
6. Solid knowledge of business processes and technology in the CRM area.
7. Experience with agile methodologies.
ABOUT US
Dormer Pramet is a global manufacturer and supplier of tools for the metal cutting industry, with a presence in 20 countries. Our skills and products solve engineering challenges across various sectors.
HOW TO APPLY
Please submit all applications in English. Interested in the challenge? Click the ‘apply now’ button below or call us to find out more. For further information, visit our website, Job ID R0062570.
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