Lead Technician - ServiceMaster Elite RestoreJob Summary: The Lead Technician at ServiceMaster Elite Restore works with the Project Manager to oversee restoration projects, ensuring high-quality service delivery and customer satisfaction. This role involves leading a team of technicians, managing project timelines, and maintaining compliance with safety and industry standards.
Key Responsibilities: Project Management: Helps Project Manager with restoration projects from start to finish, including assessment, planning, and execution. Ensure projects are completed on time and within budget.Team Leadership: Supervise and mentor a team of technicians, providing guidance and training to enhance skills and performance.Communication: Serve as the primary point of contact to the Project Manager, addressing inquiries and providing updates on project status.Technical Expertise: Perform restoration and mitigation tasks, including water damage restoration, fire damage cleanup, mold remediation, and other related services.Quality Control: Work alongside the Project Manager to ensure all work meets company standards and industry regulations. Conduct inspections to verify the quality of work performed.Inventory Management: Manage inventory of equipment and supplies, ensuring all necessary materials are on hand for projects.Safety Compliance: Enforce safety protocols and ensure that all team members adhere to safety regulations and practices.Reporting: Maintain accurate records of project progress, materials used, and any issues encountered. Provide regular updates to management.
Qualifications: High school diploma or equivalent; additional technical training or certifications in restoration or a related field is preferred.Proven experience in restoration services, with a minimum of two years in a supervisory role.Strong knowledge of restoration techniques and equipment.Excellent leadership and communication skills.Ability to manage multiple projects simultaneously and work under pressure.Valid driver's license and clean driving record.[Optional: Certifications such as IICRC, WRT, or similar are a plus.]
Working Conditions: Willingness to work in various environments, including residential and commercial properties.Ability to lift heavy objects and perform physical tasks.Availability for on-call work as needed.
Benefits: Competitive salary and performance-based incentives.Comprehensive health benefits.Opportunities for professional development and certification.
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