SAP S/4HANA Business Enablement Export/ICO Salesorder mgmt senior expert
- Location: Barcelona
This position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization. The O2S organization consists of three complementary teams: Global Process Leads defining processes and solutions, Business System Owner implementing integral solutions, and Transformation & Operations coordinating change management and capabilities development.
The role is responsible for enabling the implementation of domestic order management processes within the iShift program, ensuring successful deployment of standardized E2E processes across all regions. Key focus areas include:
- Leading the implementation of core model processes for export order management
- Ensuring system design and configuration meet business requirements
- Driving change management and stakeholder engagement
- Supporting process and system testing with K-users
- Coordinating with Global Process Leads for process design and improvements
Main responsibilities Preparation Phase
- Execute comprehensive data gathering activities across assigned export markets and business units
- Conduct initial data validation, identifying inconsistencies or gaps in export order processes
- Document and categorize export business scenarios and international routes to market
- Collect as-is information, including export process flows and international trade system landscapes
- Consider ongoing projects impacting the Export Order Management operating model
- Analyze alignment of current export practices with planned S/4HANA design
- Gather and consolidate export performance metrics and KPIs
- Assist in stakeholder mapping and profiling for international trade partners
- Support implementation roadmap development for closing gaps prior to go-live, liaising with the Global Process leads team
- Contribute to gap analysis between current and target export operating model
- Assist in translating gaps into business requirements aligned with S/4HANA capabilities for international trade
Scoping and Design Phase
- Support detailed gap analysis between current export processes and core model
- Assist in presenting core export model to stakeholders
- Support core model defense process and analyze potential deviations for export scenarios
- Document gaps and prepare escalation documentation for Design Authority to the Global process leads
- Support development of design specifications for export processes with Ishift solution delivery team & integrator
- Assist in translating export business requirements into functional specifications
- Participate in design review sessions and document feedback for export-specific processes
- Create and maintain export process design documentation in Signavio at L5/L6 to ensure up-to-date and complete process flows
- Support sign-off process and track approvals for export-related designs
- Document process improvement opportunities in export order management
- Coordinate between international business stakeholders and technical teams
Build & Test Phase
- Support K-user identification, engagement, and Core model understanding for export processes
- Assist in developing testing schedules and resource plans for export scenarios
- Work with K-users to develop and execute test scripts for export order management
- Support defect resolution by completing requirements for export-specific issues
- Collaborate on export process documentation and training material development
- Support K-user training and certification activities for export order management
- Track testing progress and maintain testing logs for export scenarios
- Assist in preparing test completion reports for export processes
Deploy & Hypercare Phase
- Prepare K-users to train end-users on export order management processes
- Provide hypercare support for export-related issues if needed
- Monitor export process performance metrics
- Support business issue resolution during hypercare for international trade processes
- Assist in business-technical team coordination for export-specific challenges
- Support solution validation against export requirements
- Assist in hypercare completion sign-off process for export order management
Continuous Improvement
- Collect feedback on implemented export processes and systems
- Document lessons learned and best practices in international trade processes
- Support process enhancement implementation for export order management
- Assist in knowledge