**ABOUT STRAUMANN**Straumann® is synonymous with premium Swiss quality, precision and innovation that brings confidence to dentistry, backed by the world's largest scientific network.As a general leader in implant dentistry, we offer cutting-edge innovations that are considered industry benchmarks and disruptive technological breakthroughs,backed by long-term scientific evidence. We push the boundaries to enable the next generation of dental care.Innovation, Quality and Customer Focus are our pillars. If you are looking for a leading company to grow professionally and face new challenges, we offer you the opportunity to be part of **Straumann Group (Createch Medical).** You will join a young, innovative and enthusiastic team that truly encourages diversity and a powerful “can-do” attitude.**ABOUT THE JOB**We are looking for a Customer Care Specialist to be in the front line when it comes to communicating and connecting with our customers.**Main Tasks**- Be responsible for the main telephone line and handle incoming calls or forward them to the corresponding department.- Informing customers about products/services.- Handle customer feedback and complaints to provide the best solution.- Collaborate with salesforce and across departments to ensure the best customer experience.- 2-3 years of experience providing customer service or support required. Dental background is preferred as well as knowledge of the **3Shape system.**:- Tech-savvy with adequate computer skills including: Microsoft Office and CRM.- Enthusiastic about providing excellent support & service, always customer focused.- Solution oriented problem solver mentality with logical skills and technical affinity.- Patient, motivational and organized with ability to prioritize and multi-task, strong time management skills.**Language skills**As an international company, we have customers worldwide. Fluency in reading, speaking, and writing is required for the following languages**: Spanish** and** English.**Additional languages are a plus (**Portuguese**, French, German, Italian,).