Overview
goFLUENT Madrid, Community of Madrid, Spain
goFLUENT is a mission-driven SaaS company that disrupts the language learning market by helping companies design global digital training strategies. We accelerate language learning through a platform that blends AI-powered technology, an extensive content library, and human interaction. We are part of a global company with 1000 employees worldwide.
We are seeking a Customer Support (Certified French) to support learners by responding to their needs via phone or email and guiding them throughout their training. The role works closely with the Sales / Customer Success team to keep clients informed on progress.
Responsibilities
* Manage relationships with clients / learners taking goFLUENT lessons / training.
* Assist learners who need help through calls or emails as prescribed by documented processes or supervisor guidance.
* Resolve customer complaints.
* Call clients to follow up on their training progress.
* Conduct demo calls.
* Assist Account Managers / Sales as deemed necessary by the LC Manager.
* Reach KPIs discussed with the LC Manager.
Qualifications
* Soft skills: empathy, problem-solving, teamwork, adaptability and effective communication.
* University degree: Language Studies, Translator / Interpreter (preferred).
* Proactive, responsible, disciplined and able to multitask.
* Ability to handle stress and work efficiently under pressure.
* Proficiency with MS Office and Google tools.
* Native fluency in French, with advanced spoken and written English and Spanish.
* Other languages are highly valued.
* Excellent oral communication and customer service skills over the phone.
* Methodical, organized, with strong relationship-building and openness as assets.
What We Offer
* Dynamic, startup-like experience within a fast-growing, 24-year-old Swiss-based company.
* Excellent remuneration package commensurate with a high growth potential market and a groundbreaking cloud-based platform.
* Opportunity to learn from top executives and leaders in the learning and language market.
* Joining an innovative organization with an international, vibrant working environment.
* Full onboarding and fast ramp mentoring program to set you up for success.
* World-class learning experience by being a goFLUENT learner—learn from one of our twelve business languages.
* Exciting team-building events.
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