Overview
Omega CRM Consulting is looking for a Service Operations Data and Reporting Analyst that would like to collaborate with one of the top 15 global pharmaceutical companies.
Responsibilities
* Work as part of the Operational Analytics team (within the Service Operations Team) with responsibility for Operational Data and Reporting for all Human Pharma Services Teams.
* Understand, in depth, the operational processes and data such as financials, forecasting, service KPIs, and demand management. Help to simplify the process and create governance for the invoicing process.
* Work with the Service Owners to ensure operational processes are designed to support the data required to establish service transparency and KPIs.
* Build and maintain reporting and dashboards to support HPS operational requirements.
* Support the ROPUs and the Service Account Leads (SALs) to provide forecasts and budget transparency.
* Admin tasks: Support the team with sourcing topics such as contracts, PO creation, cost management and documentation. Invoice management.
Requirements
* Bachelor’s Degree in Information Management, IT or equivalent work experience required or Bachelor in Finance.
* Work experience in data management and/or process management.
* Demonstrated expertise in Finance and working with financial data (budgeting, budget consumption tracking, invoicing).
* Skilled in SQL and Tableau – intermediate.
* Ability to negotiate and influence across a matrix & cross-functional organization.
* Good judgment in evaluating benefits and risks and providing sound recommendations.
* Language: Fluency in oral and written English;
further language skillswould be an asset.
* Strong collaboration, communication and mediation skills.
* Strong results orientation.
* Ability to plan and organize work. Observation, interviewing and listening skills.
What we offer
* Permanent contract.
* Flexible Schedule. We make it easy. Balance your professional and personal life.
* Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
* Home Office.
* Flexible retribution (public transport ticket, Ticket restaurant, etc).
* Health insurance.
* OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
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