Overview
As the Senior SaaS Tooling Operations, you will play a pivotal role in overseeing and managing the organization's essential tools and platforms, including the Atlassian suite, Slack, GitHub, JetBrains, Okta, and SauceLabs. You will work closely with another senior admin to ensure the seamless functionality, user satisfaction, and operational efficiency of these tools.
Key Responsibilities
- Administration: Manage, configure, and administer Atlassian (JIRA & Confluence), Slack, GitHub, JetBrains, Okta, SauceLabs, and other collaboration tools
- User Management: Handle user access, permissions, and security settings
- Customization: Optimize JIRA through plugins (Xray,EasyBI,Structure,Xporter) and customizations
- Automation & Migration: Create automation scripts and manage migration processes
- Collaboration: Establish and manage Slack channels; engage with stakeholders to address their needs
- Support: Provide timely support to users through the ticketing system and maintain internal documentation
- Metrics: Set up KPIs and track operational metrics for the tooling ecosystem
Who You Are
You are a proactive, independent, and technology-driven individual with a passion for improving operational efficiency. You excel in dynamic environments, embrace agile principles, and have excellent communication skills to engage with diverse stakeholders.
Qualifications
- Technical Expertise: Experience in administering the Atlassian suite and other collaboration tools
- Communication Skills: Exceptional verbal and written communication abilities
- Problem-Solving: Strong analytical and problem-solving skills
- Certifications: Relevant certifications in Atlassian administration or similar tools (preferred)
- Education: Bachelor\'s degree in Computer Science, Information Technology, or a related field
About Roche
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a integral scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters. Roche is an Equal Opportunity Employer.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Pharmaceutical Manufacturing, Biotechnology Research, and Medical Equipment Manufacturing
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