Overview
As the Senior SaaS Tooling Operations, you will play a pivotal role in overseeing and managing the organization's essential tools and platforms, including the Atlassian suite, Slack, GitHub, JetBrains, Okta, and SauceLabs. You will work closely with another senior admin to ensure the seamless functionality, user satisfaction, and operational efficiency of these tools. Key Responsibilities
Administration: Manage, configure, and administer Atlassian (JIRA & Confluence), Slack, GitHub, JetBrains, Okta, SauceLabs, and other collaboration tools User Management: Handle user access, permissions, and security settings Customization: Optimize JIRA through plugins [Xray,EasyBI,Structure,Xporter] and customizations Automation & Migration: Create automation scripts and manage migration processes Collaboration: Establish and manage Slack channels; engage with stakeholders to address their needs Support: Provide timely support to users through the ticketing system and maintain internal documentation Metrics: Set up KPIs and track operational metrics for the tooling ecosystem Who You Are
You are a proactive, independent, and technology-driven individual with a passion for improving operational efficiency. You excel in dynamic environments, embrace agile principles, and have excellent communication skills to engage with diverse stakeholders. Qualifications
Technical Expertise: Experience in administering the Atlassian suite and other collaboration tools Communication Skills: Exceptional verbal and written communication abilities Problem-Solving: Strong analytical and problem-solving skills Certifications: Relevant certifications in Atlassian administration or similar tools (preferred) Education: Bachelor\'s degree in Computer Science, Information Technology, or a related field About Roche
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a integral scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters. Roche is an Equal Opportunity Employer. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Pharmaceutical Manufacturing, Biotechnology Research, and Medical Equipment Manufacturing
#J-18808-Ljbffr