Who We AreSince 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.As Assistant Store Manager, you will be responsible for supporting the Store Manager in the daily operations of the store and providing total customer satisfaction to meet their needs, according to New Balance standards. As a brand ambassador, you will help drive team and store performance by embodying New Balance values in a dynamic and energetic work environment.Main ResponsibilitiesAllocate resources and organize processes to drive efficiency and productivity in various situations.Have a strong understanding of retail KPIs and make decisions aimed at improving store results.Analyze store performance (e.G., best-selling items, space allocation) and make necessary adjustments to increase productivity and efficiency.Deliver total customer satisfaction through our service model and boost sales via customer experience, using advanced sales techniques to achieve results.Understand customer expectations and train your team to always meet or exceed them.Guide and train all team members on products, NB technologies, and seasonal items.Coordinate work shifts.Minimize losses by applying, controlling, and following all loss prevention procedures.Support hiring, onboarding, training, and developing the store team.Perform administrative tasks.Responsible for store keys.Manage customer inquiries and escalate complaints appropriately.Understand and support store operations, policies, and procedures through the Retail Game Plan.Effectively market the store.Assist in organizing promotions.Coordinate deliveries.Actively participate as a sales team member, performing sales associate duties, customer service, and stock control.Requirements for SuccessPrevious supervisory experience.2 years of retail sales experience.Ability to lead and train a team.Motivated with a positive attitude towards sales.Reasonable knowledge of arithmetic and literacy.Ability to perform basic mathematical operations and general retail processes.Excellent attention to detail.Demonstrated customer service skills.Excellent communication skills and enjoyment of daily face-to-face work.Teamwork ability.Ability to lift 7-20kg.Flexible working hours including weekends and holidays.Equal Opportunity EmployerNew Balance is committed to equal opportunity for all current and prospective associates regardless of age, disability, race, religion, gender, sexual orientation, pregnancy, maternity, marriage, civil partnership, or gender reassignment. We support a culture of diversity and inclusion.If you need support to make any necessary adjustments, please let us know so we can accommodate your needs.
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