Company Description
Eat Sleep Cycle offers unique, high-quality cycling tours across Europe and beyond, with a focus on providing the best possible experience for cyclists. The company's Cycling Hubs in Girona and Malaga serve as the heart of the cycling community, offering premium bike hire, workshops, specialty coffee, and retail experiences. Eat Sleep Cycle is committed to sustainability and promoting cycling as a sustainable lifestyle.
Role Description
This is a full-time on-site role for a Customer Service Sales Specialist located in Fornells de la Selva. The role involves providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering outstanding customer service on a daily basis.
Qualifications
* Customer Support and Customer Satisfaction skills
* Phone Etiquette and Customer Service skills
* Customer Experience skills
* Excellent communication and interpersonal skills
* Ability to work effectively in a fast-paced environment
* Experience in retail or hospitality industry is a plus
* Fluency in multiple languages is a plus
Responsibilities
* Respond to new inquiries and close bookings with a goal of exceeding the sales target - across bike hire, cycling services & tours
* Respond to customer questions about existing bike hire & cycling services bookings
* Answer the phone and ensure a quick, efficient & friendly response
* Book cycling guides, transfers, bike hires and other activities/resources.
* Book cycling guides – select based on the profile of the guest
* Manage the administration of booking changes, cancellations, rescheduling, refunds & vouchers.
Essential Experience
* Fluent in English
* 2 years experience in a sales driven role
* Good knowledge of bikes & basic understanding of bike fit
* Exceptional organisational & time manangement skills
* Computer literate with an ability to work across multiple systems.
* Confident in taking phone calls & building instant rapport with customers
* A love and passion for cycling. Aligned with Eat Sleep Cycle values.
Beneficial Experience
* A second language is a benefit - Spanish & Catalan both preferred
* Educated to degree level or equivalent
* 2 years experience using reservations systems
To apply please email your CV and cover letter to
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