Job Overview
The Manager of Hotel Operations is responsible for maintaining and improving the product execution for the Oasis Class and Icon Class vessels and ensuring all concepts and standards are followed and monitored. Desplácese hacia abajo para obtener una visión general completa de lo que requerirá este trabajo. ¿Es usted el candidato adecuado para esta oportunidad? The Manager of Hotel Operations is responsible to oversee all Oasis Class neighborhoods, Open Deck areas, Boarding and Departure in turnaround ports and a seamless on/off the ship operation in the various port of calls. He or she shares the overall responsibility for the execution of the OPP Plan across the Hotel shipboard organization. The Manager of Hotel Operations role is the steppingstone to the Associate Hotel Director role and eventually to the Hotel Director position. Successful Managers of Hotel Operations have demonstrated exceptional leadership skills, a strong ability to build business relationships and achieve results through others while working in a very fast paced and physically demanding environment. Other behaviors that characterize high performing Managers of Hotel operations include being self-driven, proactive, and showing a growth and a problem resolution mindset.
Responsibilities
* Oversee all Oasis Class neighborhoods, Open Deck areas, Boarding and Departure in turnaround ports, and a seamless on/off the ship operation in the various port of calls.
* Share overall responsibility for the execution of the OPP Plan across the Hotel shipboard organization.
* Update the Hotel Director on the cruise flow daily, manage the gangways for arrival and departure in each port of call, inform the Hotel Director of ship clearance, guest off and on experience, and confirm zero counts.
* Act as internal reviewer for all annual Hotel compliance and divisional operational audits, ensuring corrective processes are in place and audit findings are reported within Hotel Operations.
* Champion the Royal Way program onboard and promote the culture throughout the ship, encouraging Hotel and Marine teams to remain fully engaged.
* Assist the Hotel Director in implementing the business and operating budget plans to ensure KPIs and metrics meet targets.
* Review operating budgets, revenue reports, analyze established goals and objectives compared to actual results, and implement recommendations to achieve projected goals.
* Oversee the Evacuation Control Center (ECC) in conjunction with the Hotel Director.
* Monitor crew drills and ensure effective training is completed.
Qualifications
* 3 years or more operational experience above Front of House Divisional head position with a proven ability to manage and lead.
* Ability to speak additional languages, such as Spanish, French, Italian or German, is preferred.
* Knowledge of the principles and processes involved in business and organizational planning, coordination and execution: strategic planning, resource allocation, manpower modeling, leadership techniques and production methods.
* Knowledge of the principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
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