In SOTEC Consulting (Astek Group) we are looking for an experienced L2 Support Analyst to join our team in Madrid, providing support for critical applications serving the German market.
A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.
This role focuses on ensuring the stability, availability, and performance of business-critical payment systems. You will act as a key point of contact for incident resolution, problem management, and continuous improvement of production services.
Key Responsibilities:
Incident & Problem Management
Handle and resolve production incidents (L2 support) within agreed SLAs
Perform root cause analysis and ensure follow-up actions are completed
Escalate complex issues to L3 / development teams when required
Track, report, and communicate incidents using Service Now
Coordinate with internal teams and vendors to ensure timely resolution
Production Monitoring & Support
Monitor applications, batch processes, and interfaces
Support end-of-day (EOD) and end-of-month (EOM) batch processing
Implement proactive monitoring and alerting improvements
Perform regular health checks and preventive maintenance
Support IT Security activities (e.g., post-patch validations)
Change & Release Management
Support application releases and change management processes
Coordinate with development and infrastructure teams during deployments
Ensure production readiness and post-release validation
Continuous Improvement
Identify recurring issues and propose automation or improvements
Challenge existing support processes to enhance efficiency
Contribute to knowledge base, documentation, and operational procedures
Cross-train team members and share technical/functional knowledge
Resilience & Compliance
Support Disaster Recovery (DR) tests and Business Continuity activities
Ensure compliance with ITIL processes and internal policies
Technical Requirements:
Core Technologies
Java / J2 EE /. NET applications support
Application servers: Web Sphere, Tomcat, JBoss, IIS, Apache
Databases: Oracle (PL/SQL), SQL tuning
Operating Systems: Unix / Linux / Windows
Middleware: TIBCO (EMS, BW, Admin), IBM MQ, MFT
Tools & Monitoring
ITSM tools: Service Now
Monitoring & logs (e.g., Dynatrace, Kibana – plus)
Scripting (Shell, basic automation)
Share Point (documentation & collaboration)
Functional Skills:
Strong knowledge of payments systems (SEPA, clearing, payment flows)
Understanding of H2 H (Host-to-Host) integrations
Familiarity with European banking/payment ecosystems
Knowledge of ITIL processes (Incident, Problem, Change Management)
Awareness of IT security concepts (e.g., social engineering risks)
Qualifications:
Degree in Computer Science or related field
Fluent English (B2+)
Experience:
Proven experience in Application Production Support (L2)
Strong background supporting payments or banking applications
Experience with Java/TIBCO or COBOL environments
Experience in European payment systems is highly valued
¡Postúlate!
SOTEC es una compañía comprometida con la igualdad de oportunidades, sin tener en cuenta raza, sexo, religión, edad, orientación sexual, estado civil, discapacidad, nacionalidad o identidad de género. xpzdshu Nos sentimos orgullosos de esforzarnos cada día en evitar los sesgos de cualquier tipo.