Overview
Network Engineer – part of the Technical Service team to provide comprehensive technical support to NEXTracker's European customers.
The role focuses on ensuring communication, connectivity, and cyber-security of customers' power plants with Nextracker's secure data centers.
The selected candidate should have a customer-oriented mindset with at least three years of experience in a similar role and a proactive attitude to support NEXTracker's existing fleet and rapid expansion.
Responsibilities
Play an essential role within the Technical Support team on the Nextracker asset management.
Core responsibilities include:
Support remote installation, commissioning, and monitoring of the world's largest installed base of single-axis solar panel trackers.
Establish remote data feeds from the customer's power plants to Nextracker's secure data centers for new and existing customers.
Collaborate with Engineering and IT specialists to design connection solutions and facilitate secure use of these systems, including:
Configure and maintain network communications between Nextracker and our global customers in a cyber-secure manner
Configure and customize networking equipment with customer-specific and Nextracker information
Configure and ensure adequate function of Nextracker's data hubs
Troubleshoot connectivity issues in a timely manner
Provide follow-up and technical support to customers using the Nextracker ticketing system
Software configuration and deployment of the proprietary monitoring tool
Own firmware versions, releases, deployment, and interaction with the development team
Other responsibilities within the technical service team include solving assigned issues, providing best-in-class support (remote assistance, troubleshooting, firmware updates, training, and warranty claims resolution), among others.
Qualifications
Bachelor's degree in Network and Telecommunications Engineering, Computer Engineering, Systems Analysis, or Information Systems
CCNA or Network+ certification
More than 3 years of experience in building and maintaining computer networks, including:
Configuration and troubleshooting of TCP/IP networks, Firewalls, and VPN Tunnels
Knowledge of ACL configuration and validating ports and services affecting communication between endpoints
Awareness of network security concepts and practices (Cybersecurity)
Knowledge of Modbus & OPC Protocol
Customer-oriented experience
Excellent verbal and written communication skills
Experience with Windows, Linux (bash and command line), and OS
Familiarity with computer hardware and BIOS
Experience using Wireshark to capture packets and validate traffic flows
Experience with Microsoft Office products
Some travel may be required
Fluent in English and Spanish.
Other European languages are a plus
Additional Knowledge
Microsoft certifications
Experience in Solar Energy
Why Join Us
Contribute to advancing renewable energy on a general scale
Work in a dynamic, innovative, and supportive environment
Collaborate with leading experts in solar and network technologies
Grow professionally through continuous learning and development
At Nextracker, sustainability is a core part of our business, values and operations.
Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity.
We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions and to mitigate climate change for future generations.
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