McCann Spain seeks an Account Supervisor (temporary leave) to be responsible for the relationship between the agency and day-to-day clients, providing strategic guidance to clients, managing the account team's performance, and cultivating strong client relationships to encourage new and repeat business. The Account Supervisor demonstrates thinking across the client's line of business and not just on their teams' assigned projects.
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RESPONSIBILITIES
Support the business in leveraging your expertise to navigate the public sector's complexities and nuances to create breakthrough communications.
Understand the fast‑paced nature of business and positively respond to last‑minute client requests.
Assist the Strategy and Creative teams to write clear, powerful, insight‑driven creative briefs, presentations, and other strategic documents.
Guide the team and collaborate across the agency to drive magical creativity and innovation.
Oversee administration and execution of numerous projects at the same time.
Ensure that the company, in every area, delivers the best possible product, firmly grounded in a thoughtful, strategically sound understanding of the clients' business, the account's long‑term direction, and the tasks at hand.
Partner with Strategy teams to identify key insights and monitor campaign performance. Also, create test plans, strategies, and recommendations for your channels of business.
Build client's confidence by knowing the objective and status of every client‑related activity, even those that have been delegated.
Expertly communicate challenging news to clients in a manner that minimizes negative impact on the agency.
Identify opportunities when in client conversations and act on them to add value to the client or company.
Keep client and the Business Lead updated on the status of account activities. Elevate issues and opportunities as required.
Master a strong knowledge of the client's products, branding, and style guide.
Nourish and safeguard the client relationship, maintain contact, and build rapport at as many levels of the organization as possible.
Advance the team's professional development, monitor the work, be a readily accessible resource, and provide regular, timely performance reviews and guidance.
Demonstrate strong collaboration, communication skills, respect, and professionalism in all interactions.
Embrace and demonstrate McCann Worldgroup's culture and vision.
Maintain knowledge of competitive trends within the category and recognize and address barriers to acquisition.
Drive thought leadership and strategic deliverables for the brand's future and identify great creative ideas in their infancy.
REQUIREMENTS
Minimum of 5+ years' experience in a client service role in an agency.
English and Spanish proficiency.
The ideal applicant would have been involved in multiple integrated campaigns.
Previous experience working on large productions is required.
Continually drive for results and highest quality standards.
Excellent communication skills – both written and verbal.
Experienced people manager, demonstrating strong mentoring abilities.
Highly developed organizational skills, excellent attention to detail, and the ability to work independently to ensure projects are managed effectively.
Demonstrated strategic thinker with the ability to lead a business.
Solid understanding of business and the current marketplace.
Ability to design and deliver a presentation with a creative flair.
WHAT WE OFFER
Competitive salary, negotiable according to the experience.
Training plans in our extensive training platform.
23 working days of vacation, plus 2 long weekends to choose.
Your birthday is free!
Incorporation into a multinational company with high professional, economic and financial solvency that carries out novel, innovative, and large‑scale projects.
McCann Worldgroup is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. xpzdshu
If you have a disability, please let us know what adjustments you may need to the recruitment process to perform your best.
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