Medier isn't just a marketing agency—we're creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data‐driven insights, we don't just deliver campaigns—we deliver results.Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You're in.
Job SummaryWe are looking for a Regional CRM Manager to lead our CRM efforts. You'll be responsible for designing and executing customer lifecycle strategies to drive engagement, retention, and customer lifetime value. You should have a deep understanding of iGaming/online entertainment experience, and CRM best practices.
Key Responsibilities
Develop and manage localized CRM strategies (Email, SMS, push notifications, onsite messaging, etc.)
Own the customer journey and optimize communications across all stages: onboarding, engagement, churn prevention, and reactivation
Plan, execute, and analyze CRM campaigns with a focus on personalization, segmentation, and ROI
Collaborate with product, content, design, and data teams to deliver relevant and engaging campaigns
Monitor KPIs such as retention rate, conversion, CLV, and churn — and proactively act on insights
Ensure all campaigns are compliant with local regulations and responsible gaming practices
Act as the main point of contact for all CRM-related initiatives
Requirements
3+ years of experience in CRM, preferably in iGaming, fintech, or digital entertainment
Fluent English (written and spoken)
Strong understanding of the market and user behavior
Hands‐on experience with CRM tools and platforms (Braze, Optimove, Salesforce, etc.)
Data‐driven mindset with experience in segmentation, A/B testing, and campaign analysis
Excellent communication, planning, and organizational skills
Self‐starter with the ability to work independently in a fast‐paced environment
What We Offer
Competitive salary package
Opportunity to join a fast‐growing, international company
Creative freedom and ownership of your market
Remote‐first culture with flexible working hours
Dynamic and collaborative work environment
Ready to make an impact in one of the most exciting digital spaces? Join Medier and take our markets to the next level.
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