World leading manufacturer company in metal / packaging sector
Customer Service & Sales Support Manager
World leading manufacturer company in metal / packaging sector with south Europe HQ in La Rioja.
Reporting to the Sales Support Director for Europe;
Act as a strategic partner to the Director, on all matters related to client retention, service excellence, and customer experience.
Develop and implement enterprise-wide customer service strategies to address client challenges, streamline support workflows, and enhance overall customer satisfaction.
Measure and monitor the efficiency and effectiveness of existing customer service procedures and client facing policies.
Provide immediate and effective solutions to acute client issues, such as service requests, complaints, and product inquiries.
Support the implementation of strategic commercial goals through customer service activities, including CRM management, client data analysis, and service process optimization.
Develop, align, and coordinate Sales Support team (7 people) in Cluster South to ensure consistent, high-quality service across all locations.
Implement and serve as an ambassador for the company values, particularly in all client interactions.
Support the onboarding and training of high-level Sales Coordinators in the Cluster South region.
Provide support on client‐facing agreements and assist with the resolution of customer disputes.
Permanent position in a solid and leading company.
#J-18808-Ljbffr