- World leading manufacturer company in metal / packaging sector
- Customer Service & Sales Support Manager
World leading manufacturer company in metal / packaging sector with south Europe HQ in La Rioja.
Reporting to the Sales Support Director for Europe;
- Act as a strategic partner to the Director, on all matters related to client retention, service excellence, and customer experience.
- Develop and implement enterprise-wide customer service strategies to address client challenges, streamline support workflows, and enhance overall customer satisfaction.
- Measure and monitor the efficiency and effectiveness of existing customer service procedures and client facing policies.
- Provide immediate and effective solutions to acute client issues, such as service requests, complaints, and product inquiries.
- Support the implementation of strategic commercial goals through customer service activities, including CRM management, client data analysis, and service process optimization.
- Develop, align, and coordinate Sales Support team (7 people) in Cluster South to ensure consistent, high-quality service across all locations.
- Implement and serve as an ambassador for the company values, particularly in all client interactions.
- Support the onboarding and training of high-level Sales Coordinators in the Cluster South region.
- Provide support on client‑facing agreements and assist with the resolution of customer disputes.
Permanent position in a solid and leading company.
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