A global company dedicated to providing essential news, information, and tools for professionals in the legal markets is looking for candidates who are passionate about sales for their new department in Madrid.
The Account Specialist position plays a critical role in supporting account executives and account managers and ensuring smooth customer operations.
About the Role :
In this opportunity, you will :
* Assist account executives and account managers with sales, upsell, cross-sell opportunities, and renewals by providing relevant data and insights.
* Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks.
* Track and manage all customer renewals, ensuring timely and accurate processing.
* Prepare and send out quotes, contracts, and other necessary documentation.
* Serve as a point of contact for customers regarding sales, renewal, and support inquiries.
* Provide regular updates to the sales team and management on sales, renewal status, and performance metrics.
* Communicate with customers regarding upcoming renewals, addressing any questions or concerns.
* Analyze customer data to identify trends and opportunities for improvement.
* Maintain and update customer information in the CRM system.
About You :
You're a fit for the role if you have :
* 3+ years of experience in account management, retention & renewals, sales, or a related field.
* Excellent communication and interpersonal skills.
* Fluency in English and German.
* Proficiency in CRM software and sales tools, with the ability to drive utilization and process training.
* Ability to negotiate complex terms and close agreements for software and technology sales, including services.
* Problem-solving skills to define issues, determine causes, and implement solutions.
* Ability to analyze market data, feedback, and sales performance to inform strategies.
* Strong organizational skills to manage multiple tasks and deadlines.
* Understanding of sales processes and strategies, with the ability to develop value propositions addressing customer use cases with solutions from the product portfolio.
* Ability to work effectively with cross-functional teams.
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through a Hybrid Work Model. We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles, ensuring a seamless experience that is both digitally and physically connected.
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