We are looking for a Commercial Tech Operations Managerto join aninternational project in the FMCG sector.AtAgap2, you'll be part of aglobal Commercial Tech Services teamsupporting and optimizingdigital solutions for Sales and Marketing teams worldwide.In this role, you'll act as thebridge between business and technology, ensuringservice quality ,vendor coordination ,incident management, andcontinuous improvement.
You'll work mainly withSalesforce-based solutions, as well as other platforms such asSAP Commerce Cloud.Responsibilities:
Overseedaily service operations(incidents, maintenance, problems).
Managesmall projects, governance tasks, and service improvements.
Coordinate withinternal and external partnersto ensure smooth delivery.
Handleescalationsand proactively prevent recurring issues.
Supportglobal tech teamsandlocal business users.
Identify opportunities forprocess optimization.
Requirements:
Fluent English (C1–C2).
5+ years of experiencein similar IT or business support roles.
Hands-on withSalesforce(delivery, support, or project experience).
Used tocomplex, multinational environments.
Strong insupport management, vendor coordination, and stakeholder communication.
Nice to have:
ITILorSalesforce Administratorcertification.
Experience withCloudorFMCGenvironments.What working with us will offer you:
The chance to take part in challenging projects within a dynamic environment.
A stable position with a clear career development plan.
A permanent contract from day one.
Remote position, with occasional on-site meetings in Barcelona.
Versátil compensation and meal vouchers, among other benefits.If you're interested in this opportunity and would like to know more, feel free to apply so we can get in touch, share all the details, and answer any questions you may have.Agap2 is an equal opportunity employer.We are committed to evaluating all applications based on skills, experience, and achievements.
We encourage everyone to apply — all candidates will be treated fairly regardless of race, nationality, gender, age, disability, sexual orientation, gender identity, or any other characteristic.