Store Supervisor Industry: Full time PermanentWorking Hours: 40 hours per week (Mon - Sun)About POP MARTFounded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.What to ExpectPOP MART is a boutique-sized company with a young and multicultural team where you can expect to:Gain valuable professional experience covering the entire retail life cycleReceive structured customer service, retail operations and product trainingA structured bonus/commission scheme in line with the company's and the individual's performanceRegular team social eventsThe Role and CandidateWe are searching for a Store Supervisor to work alongside our Store Manager in Barcelona. This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards.This leadership position requires strong organisational skills, excellent communication abilities and a passion for retail management. Support the Store Manager in the daily management of the store and act as the operational point of reference in their absenceContribute to ensuring excellent customer service by assisting in handling any issues or complaintsAssist the Store Manager in training and coordinating the sales team, ensuring compliance with company policies and procedureCollaborate in achieving sales targets by motivating the team and monitoring daily resultsMonitor inventory levels, reporting replenishment needs or discrepancies to the managerSupport loss prevention efforts and ensure proper management of stockroom proceduresEnsure the store maintains high standards of order, cleanliness, and visual merchandising according to company guidelinesAccurately perform opening and closing cash procedures, ensuring precision and punctualityParticipate in team meetings and contribute to the communication of objectives, updates, and operational prioritiesProvide support for basic administrative tasks, such as shift planning and daily sales reportingBe available to work flexible hoursRequirementsExcellent command of English, both spoken and writtenProactive attitude and strong customer service skills, focused on delivering a memorable shopping experienceProven ability to develop and implement strategies to achieve sales targetsDemonstrated leadership skills, with experience in managing a teamStrong organizational skills and attention to detailCompetence in administrative tasks (shift planning, reporting, etc.)Desirable but Not EssentialExperience in the toy or collectibles industryKnowledge of visual merchandising techniquesFamiliarity with retail management software and point-of-sale systems (CEGID)Working HoursMonday to SundayAvailability to work weekends and public holidays