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▷ (Buen Salario) Payments Customer Support, Madrid
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Client:
PayXpert
Location:
Madrid, Spain
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
1
Posted:
28.04.2025
Expiry Date:
12.06.2025
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Job Description:
PayXpert is a pioneer in omnichannel payments and a subsidiary of the Société Générale group. We serve a diverse array of local and international brands both online and in-store, spanning various sectors. Our vision is to create a payment ecosystem that fosters inclusive commerce experiences for all.
We have developed services focusing on revenue optimization, performance enhancement, fraud prevention, and seamless payment orchestration. Our expertise extends to cross-border payments and alternative payment methods such as Alipay+ and WeChat Pay. Our solutions are designed with accessibility in mind, offering features for the visually impaired, ensuring everyone can engage in modern commerce.
PayXpert is part of Societe Generale Group.
The Department:
The team is within the main operational unit of PayXpert. It is a small, diverse team with members from Spain and France, using languages like English, French, and Spanish. Collaboration is key to our success, both internally and externally with merchants and partners across various countries and business areas. The team is busy and makes decisions swiftly, balancing financial and operational priorities.
The role:
Our Customer Support department across Spain and France is rapidly growing to provide excellent payment support. We are dedicated to delivering exceptional service and seamless payment experiences for our clients.
Essential Duties & Responsibilities:
* Manage the backlog of Level 1 support requests and maintain SLA commitments to ensure customer excellence.
* Diagnose and resolve payment-related issues, including transaction failures, billing discrepancies, and terminal malfunctions.
* Escalate complex cases to technical teams to minimize customer disruption.
* Collaborate with stakeholders within the company to resolve issues promptly.
* Enhance the company's reputation and customer trust through positive interactions.
* Maintain and update the knowledge base and back-office tools with accurate data.
* Be available to operate on duty-call outside business hours, as a key prerequisite.
Position Requirements:
* Fluent in English and French.
* Excellent communication and interpersonal skills.
* Proven experience in customer support or related fields within the payment industry.
* Strong problem-solving skills and ability to diagnose complex issues.
* Knowledge of payment processes, e-commerce, and POS terminal operations.
* Ability to handle customer feedback and contribute to service improvements.
* Proficiency in Excel and Notepad++.
Payxpert Benefits:
* Private Health Insurance
* Hybrid working Model
* 38 working hours per week
* Intensive Summer Shifts (7 hours per day)
* Free fruits & Coffee in the office
* Permanent Contract
* Challenging projects with passionate colleagues
* Free language courses in Spanish, French, or English
* Learning opportunities tailored to your needs
* Engagement events to connect with colleagues across locations
* Referral Bonus
We promote equal employment opportunities, gender-balanced development, a flexible and healthy working environment, and workplace equality.
The personal data collected will be used by PAYXPERT to process your application, kept for up to 2 years if unsuccessful, and managed in accordance with EU data protection regulations. You can exercise your rights by contacting our DPO at (emailprotected) or our postal address in Barcelona. For more details, see our privacy policy on our website.
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