This position needs relocation to Grand Cayman. We are seeking a highly motivated and detail-oriented Night Auditor for a luxury boutique hotel. As the Night Auditor, you will be responsible for overseeing the hotel's operations during the overnight shift, ensuring the accuracy of financial transactions, maintaining a welcoming atmosphere for guests, and ensuring smooth and efficient hotel operations. This position is critical to the daily success of the hotel and will require a proactive, service-oriented individual who thrives in a dynamic environment. Key Responsibilities: * Guest Service & Hospitality: * Provide exceptional guest service to ensure the satisfaction of our overnight guests. * Respond to guest inquiries, requests, and complaints in a prompt and courteous manner, ensuring a personalized experience. * Assist with check-ins and check-outs during the overnight hours. * Monitor the hotel’s security system and ensure the safety and security of guests and staff. * Night Auditing & Financial Duties: * Perform all night audit functions, including balancing and verifying daily hotel financial transactions and reports. * Reconcile the hotel’s daily revenue, ensuring that all charges are correct and properly accounted for. * Process nightly financial reports and ensure accuracy in billing and revenue distribution. * Ensure proper coding and reconciliation of hotel charges and credits. * Operational Duties: * Ensure all reports, guest folios, and room status updates are complete and accurate. * Maintain accurate records of any guest issues, incidents, or requests and follow through to resolution. * Communicate and work closely with the day shift team to ensure smooth transition and update on key operational matters. * Administrative Tasks: * Complete end-of-day financial processes and submit required documentation to the accounting team. * Assist in maintaining cleanliness and orderliness of the front desk area. * Support the management team by providing feedback on guest preferences, issues, and operational insights. Qualifications: * Experience: * Previous experience in a hotel or customer service environment, preferably in a similar role (Night Auditor, Front Desk Agent, or similar). * Experience in handling cash, credit transactions, and performing audits is highly preferred. * Skills: * Strong attention to detail and ability to work independently. * Excellent communication and interpersonal skills. * Proficient in hotel management software (e.g., Opera, Protel, or similar) and Microsoft Office Suite. * Knowledge of accounting principles and financial procedures is a plus. * Other Requirements: * Ability to work the overnight shift (typically 10:00 PM to 7:00 AM). * A professional and polished appearance in line with the hotel’s luxury standards. * Strong problem-solving skills with a focus on guest satisfaction and resolution. * Ability to multitask and thrive in a fast-paced environment.