The Position
Based in our Sant Cugat hub, you will join the Global Customer Support Knowledge & Learning Excellence (KLE) organization. As a Technical Writer Intern, you will help transition our knowledge base to a content‑first approach, focusing on modular reusable content and moving away from static outputs.
What You Will Do
* Play a key role in transitioning our knowledge base to a new CMS, helping us move from \"documents\" to \"intelligent, reusable content\"
* Learn to author in XML and explore a modular approach that allows for reuse across different deliverables and platforms
* Explore the use of AI in the content creation process
* Plan, develop, and organize technical documentation in accordance with global corporate style guides and standards
* Collaborate with content managers, project teams, and subject‑matter experts to gather complex information
* Meet quality targets and timelines while ensuring regulatory requirements are respected
* Assist in creating and modifying multimedia content (photographs, screenshots, diagrams) using modern software tools
* Draft and update customer‑facing and service content (User Guides, Installation Guides, Data Specifications, etc.) in English for Roche software and instruments
* Contribute a fresh perspective to discussions aimed at continuous improvement of our tools and processes
What You Bring
* A strong interest in technical writing, instructional design, or knowledge management
* Excellent spoken and written command of English (C1/C2 level or native equivalent)
* Familiarity with or curiosity about documentation tools and standards (e.g., XML/DITA, IXIASoft, Oxygen, or Figma) and multimedia tools
* Enthusiasm for working collaboratively in an international, multicultural environment
* Availability for a full‑time internship (12 months)
Roche is an Equal Opportunity Employer
Roche is an Equal Opportunity Employer.
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