Remote Software / Application Support (SQL) – Healthcare Software
Help Philips impact healthcare by finding and establishing solutions for healthcare software, enabling clinicians to provide the best care for patients.
Your role :
* This role supports our Emergency Medical Record (ICCA) and Care Management Software used in A&E & ICU departments.
* As a Remote Support Engineer, you will act as 1st line support by qualifying customer calls, resolving application problems (including scripting and queries), and escalating to higher support levels as needed.
* You will ensure customer satisfaction through regular and timely communication, effective prioritization, and product training.
* You will provide quality documentation, reporting, and share your subject matter expertise to support colleagues.
* This role offers the opportunity to work from home.
Qualifications :
1. Technical background with experience in Application / Software Support, preferably in healthcare, or a willingness to learn clinical solutions.
2. Bachelor's degree in computer science, medical informatics, or an equivalent field.
3. Technical skills include:
* Windows Server
* SQL Server 2012+ with query capabilities
* Networking
* Ideally, knowledge of HL7, FHIR, and clinical/hospital workflow understanding
4. Effective communication skills with both technical and non-technical stakeholders.
5. Reliability, commitment, confidence, and strong teamwork abilities.
6. Fluency in Spanish and English.
7. Please apply with your CV in English.
If you are interested and have many of the required experiences, we encourage you to apply. You may be the right fit for this or other roles at Philips.
About Philips
We are a health technology company committed to ensuring everyone has access to quality healthcare. Join us to make a difference in people's lives.
We support reasonable tools and adjustments during our recruitment process and beyond. For more information, read our Inclusion and Diversity Policy and Human Rights report.
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