Transformation and Optimization Lead page is loadedTransformation and Optimization Lead Apply locations Santander, Spain Barcelona, Spain time type Full time posted on Posted Today job requisition id R-109914It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description :
Transformation and Optimization LeadJob SummaryWe are seeking a transformative leader to reimagine and optimize our Global TechOps and Support organization, driving high-performance teams, breaking silos, and optimizing costs through strategic budget management.The Transformation and Optimization Lead will develop and implement transformation plans, ensuring alignment with department objectives and strategic priorities. This role will focus on eliminating fragmentation, cultivating high-performance teams, building AI-driven strategies, and managing strategic initiatives focused on identifying and implementing new value streams and cost savings opportunities. The ideal candidate is a strategic thinker, has a futuristic mindset, understands business evolution, and is capable of designing future-state models, solving complex problems, and transforming global teams. They should have a proven track record of making tough decisions and driving measurable business value. The successful candidate will demonstrate the ability to make independent decisions and lead change initiatives aligned with long-term business strategy and customer-centric outcomes.Key ResponsibilitiesStrategic Transformation and Initiative ManagementDesign and implement a comprehensive transformation strategy for a unified global operating model, assessing the current state and defining the future state across global locations.Develop a roadmap for process optimization, leveraging AI and data-driven insights to enhance efficiency and customer satisfaction.Identify industry trends and collaborate with department leaders to recommend changes and improvements.Participate in projects to improve performance, efficiency, and effectiveness.Lead change management efforts, ensuring stakeholder engagement and support.Evaluate, recommend, and implement technology solutions to support transformation initiatives.Foster a culture of continuous improvement through feedback and optimization.High Performance Team BuildingCultivate and lead high-performing, cross-functional teams focused on innovation and value creation.Make tough decisions to drive strategic goals and operational excellence.Promote a culture of accountability, collaboration, and strategic thinking.AI and Data-Driven StrategiesIdentify and evaluate AI capabilities and develop strategies to integrate these technologies into business processes.Build and execute AI strategies to enhance support delivery, including predictive analytics and automation.Leverage data insights to identify customer pain points and optimize workflows.Develop team expertise to solve complex customer challenges and translate solutions into value.Cross-Functional Collaboration and InnovationCollaborate with product, engineering, and sales teams to develop innovative solutions.Influence key decisions and drive the execution of strategic initiatives.Create solutions based on analytical and interpretative thinking.Cost Optimization and Budget ManagementWork with senior management to develop cost measurement techniques for various cost drivers.Establish KPIs and dashboards for monitoring costs and enabling data-driven decisions.Performance Management and MBOsDefine and implement measurable Management by Objectives to align teams with strategic goals.Establish KPIs for tracking progress, team performance, and customer satisfaction.Continuously optimize team structure, processes, and tools for agility and scalability.Stakeholder Engagement and Executive PresentationsPartner with leadership to align initiatives with company strategy and customer success.Ensure consistent adoption of transformation initiatives across global teams.Act as a change agent, communicating vision and driving buy-in.Prepare presentations for senior leadership to share strategies and recommendations.QualificationsBachelor’s degree in Business Administration, Management, or related field;
Master’s preferred.10+ years in support, technology operations, or transformation roles within large global organizations, preferably with B2B platform experience.Proven experience in leading global transformation, strategy execution, and change management, with at least 3 years in managerial or strategic consulting roles.Project Management or Change Management certification preferred.Strong project management, analytical, and problem-solving skills.Strategic thinker with understanding of AI, automation, and data platforms.Experience in setting performance goals and restructuring teams.Excellent communication and leadership skills.Passion for solving customer challenges through technology and innovation.Why work here?Join us to make technology happen in surprising ways. It’ll be a fun journey!Click "Introduce Yourself" above to join our talent network!About UsIngram Micro reaches over 90% of the global population, helping businesses grow and supporting industries worldwide. We value our people, offer growth opportunities, and are shaping the future through technology. Let’s shape tomorrow together.J-18808-Ljbffr
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