We are looking for a Commercial Tech Operations Manager
to join an
international project in the FMCG sector.
At
Agap2
, you’ll be part of a
global Commercial Tech Services team
supporting and optimizing
digital solutions for Sales and Marketing teams worldwide.
In this role, you’ll act as the
bridge between business and technology
, ensuring
service quality
,
vendor coordination
,
incident management
, and
continuous improvement. You’ll work mainly with
Salesforce-based solutions
, as well as other platforms such as
SAP Commerce Cloud.
Responsibilities: Oversee
daily service operations
(incidents, maintenance, problems). Manage
small projects
, governance tasks, and service improvements. Coordinate with
internal and external partners
to ensure smooth delivery. Handle
escalations
and proactively prevent recurring issues. Support
general tech teams
and
local business users
. Identify opportunities for
process optimization
.
Requirements: Fluent English (C1–C2)
. 5+ years of experience
in similar IT or business support roles. Hands-on with
Salesforce
(delivery, support, or project experience). Used to
complex, multinational environments
. Strong in
support management, vendor coordination, and stakeholder communication
.
Nice to have: ITIL
or
Salesforce Administrator
certification. Experience with
Cloud
or
FMCG
environments.
What working with us will offer you: The chance to take part in challenging projects within a dynamic environment. A stable position with a clear career development plan. A permanent contract from day one. Remote position, with occasional on-site meetings in Barcelona. Flexible compensation and meal vouchers, among other benefits.
If you're interested in this opportunity and would like to know more, feel free to apply so we can get in touch, share all the details, and answer any questions you may have.
Agap2 is an equal opportunity employer.
We are committed to evaluating all applications based on skills, experience, and achievements. We encourage everyone to apply — all candidates will be treated fairly regardless of race, nationality, gender, age, disability, sexual orientation, gender identity, or any other characteristic.