Overview
Top Doctors Group keeps growing!
Do you want to join the company that has revolutionised private medicine and medical technology? At Top Doctors Group, we work to digitalise healthcare and strengthen our position as the general leader in eHealth. We are an international company present in 10 countries and recognised for identifying the best doctors and clinics worldwide, while also offering advanced digital solutions for patients and healthcare professionals. Join an innovative project with real impact.
We are looking for a Client Operations Assistant to support and coordinate client-related operational processes, ensuring smooth service delivery and a high-quality customer experience. In this role, you will act as a key operational point of contact, monitor KPIs, and collaborate with internal teams to improve processes and support the successful implementation of services and projects.
Responsibilities
- Coordinate and support daily client-related operational processes, ensuring efficient and accurate execution of services.
- Act as the main operational point of contact for client-related queries, ensuring compliance with established service level agreements (SLAs).
- Prepare and monitor KPI reports related to service delivery and client operations, identifying improvement opportunities.
- Collaborate with Client Managers and internal teams on strategic initiatives, product launches, and new service implementations.
- Collect and share customer feedback with Product and Operations teams to contribute to continuous improvement.
- Support the identification and implementation of corrective actions to optimise operational performance and customer experience.
Minimum requirements
- Knowledge acquired through experience in client operations, customer service, or similar roles.
- Advanced Excel skills and experience working with CRM systems, ticketing tools, or customer management platforms.
- Experience in tracking KPIs and reporting service performance metrics.
- Strong organisational skills and close attention to detail.
- Effective communication skills with both clients and internal stakeholders.
- Results-oriented mindset with a focus on operational efficiency and continuous improvement.
- Proactive attitude with strong problem-solving abilities.
- English written and spoken at a professional level.
What we offer
- ♾️Stability and growth.
- Hybrid working method, Monday to Thursday 9h to 18:30h and Friday 9h to 15h.
- Leaders who prioritise day-to-day support.
- You will be free on your birthday.
- Social benefits and flexible remuneration to suit you.
- Young and international working environment.
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