**Job Description**:
**Customer Service Agent - Motor Assistance - Night Shift**:
Do you enjoy helping people? Do you feel comfortable working in customer service? Are you looking for a new challenge? We have a job opportunity for you!
AXA Partners, a member of the AXA Group, is a general leader in its sector and one of the world's largest assistance providers. We are currently seeking for a temporary Customer Service Agent to join our Motor International Business Unit in Barcelona.
**What will you do?**:
Provide assistance and advice to Motor customers (Spanish abroad and foreigners in Spain) and partners worldwide. Exercise cost control and maintain awareness of insurance terms and conditions for Motor clients. Assess customer needs and coordinate with internal teams to develop appropriate and efficient Action Plans and Recommendations, including a wide range of services for Motor customers.
**Role Responsibilities**:
- Call reception / Call forwarding.
- Manage Assistance cases and requests.
- Follow protocols set by the client and the management.
- Application of the coverage contracted in each client company, and information on the same to the client.
- Mission, assignment of the professionals necessary for the transfer of the vehicle and for the transfer of occupants.
- Detail all the information in the file, reopening changes in the service... etc.
- Always follow the internal procedures and protocols marked.
- Train and support new incorporations to transmit their knowledge and experience
- Support other areas/departments in the Motor BL
**Skills & Experience**:
- Native /Full professional fluency Spanish.
- Professional English.
- French will be plus.
- Previous experience of at least 1 year in customer services.
- Internal / external customer orientation.
- Teamwork.
- Spirit of service.
- Interpersonal skills.
- IT tools knowledge: Ability to use Excel, Powerpoint and Word to an intermediate level.
- Capacity of Planning / Organization.
- Willingness to learn and to adapt to change
**Important Information**:
- Temporary Position (4 months aprox)
- Required training between a minimum of 2 weeks to 1 month in-person at the office during daytime shift.
- Night shift 100% remote work.
**Who we are**:
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.
**Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)**
LI-SP