About us
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At Homeclub, we manage over 1,500 move-in ready, professionally decorated apartments, all designed with our clients' comfort and lifestyle in mind. Our goal is to make living well easy, wherever and whenever you choose. We started in Spain and are now expanding into the U.S. and Latin America. We envision a world full of possibilities, where location is flexible and housing doesn’t limit your options. Help us turn this vision into a reality. We are looking for talented individuals to join us on our exciting journey to redefine the rental market—from Madrid to the world
.
Your missi
on
We are looking for a B2B Key Account Manager to help us continue delighting our customers across Spain, and maintain our company's growth by contributing as part of our dynamic team of international professiona
ls.
What you’l
* l do
Assist existing customers and leads in their booking process, ensuring maximum occupancy and demonstrating a deep understanding of who we are and what w
* e do.Build and maintain effective working relationships with customers to provide the best possible customer service, understand their expectations, and be accountable for the success of their conversion
* monthly track of tenant payments and coordinate with the Administration and Finance depart
* ment.Ensure that all necessary information for each reservation is available and communicated to other departments involved, monitoring the check-in and check-out d
* ates.Ensure proper coordination with the Administration and Operations areas in order to comply with all processes that affect the client. (Security deposits, payments to owners, resolution of incid
* ents)Handle all calls in a professional manner and manage all commercial requests rece
* ived.Ensure compliance with monthly
KPIs.
Qualific
* ations
Bachelor's degree or equivalent experience in Business Administration, Hotel Management, or s
* imilar.Relevant work experience related to customer management, reservations, and/or similar
* fields.Excellent written and verbal communication
* skills.Fluent in Spanish and E
nglish.
What
* We Offer
A charming office in the heart o
* f Madrid.An international work environment with more than 18 natio
* nalities!Hybrid wo
* rk model.A culture of autonomy, innovation, and
* feedback.Free drinks: Coffee and tea are always a
* vailable.After-work events and an amazing internal
* culture.Internal growth oppor
* tunities.Discounts at partne
* r stores.Exclusive discounts on our properties for you and yo
ur family______________________________________________________________
_________
At Homeclub, we believe in creating a positive and inclusive work environment that empowers our team members to succeed. we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. xkdbapo We strive to be a more equal opportunity
workplace.