Join an international team specializing in IT support for enterprise and public sector organizations across Europe. As a Service Desk Specialist, you will provide front-line technical assistance, delivering personalized support to end-users and business partners by resolving their IT-related challenges.
Key Responsibilities:
* Provide B2B technical support via phone, email, tickets
* Accurately record and track incidents using a ticket management system.
* Escalate unresolved matters to the appropriate technical teams.
* Strive to ensure a high level of customer satisfaction with every interaction.
What’s in It for You?
* Flexible remote work policy: 80% remote, with just four days per month required on-site.
* Permanent, full-time contract (39 hours per week).
* Rotational shifts between 7:00 and 19:00, Monday to Friday.
* Start date: July 1st.
* Annual meal voucher allowance after probation period (€1,100).
* Comprehensive health insurance after six months of employment.
* Perks platform: discounts on fitness centers, dining, car services, and more.
* Growth opportunities, including leadership and career development programs.
* Complimentary online language courses (German, French, Spanish, English).
* Fully compensated initial training period.
Your Profile:
* Proficient in Portuguese, French (C1 certificated minimum) and English (full professional proficiency)
* Eager to learn more about information technology.
* Possess a proactive attitude and a passion for problem-solving.
* Strong analytical and logical thinking skills.
* Excellent communication abilities with a focus on customer satisfaction.
* Enjoy collaborating within a team setting.
* Dependable and punctual, with respect for shift schedules.
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