This job is with Puig, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. The Opportunity Coordinate, supervise, give support to the team that centralizes the relationship with UK Customers and Distributors in the Order to Cash process (orders, deliveries, returns, claims and bad debt), look for continuous improvement and solve any issues to achieve objectives fixed in terms of service and receivables.
What you'll get to do Supervise the relationship with clients in the order to cash process:
• Review and provide information about the situation of their orders
• Deal with EDI/ SAP/e-mail orders
• Review and provide logistic or descriptive information of products
• Review and provide information about delivery data
• Inform the customer of the out of stock that affects the orders
• Review and provide information about invoice data (solve possible invoice issues)
• Review and provide information about the collection and/or liability situation
• Manage critical situations related to unpaid documents
• Maintain a record of the most common issues and problems and their solving degree, so that the customer service is speeded up
• Analyse statistics and compile accurate reports
• Involvement in staff training and appraisals
• Manage and supervise the Order to Cash flow of activities of his/her team
Tasks within the Order & Delivery management process:
• Unblock the EDI orders, in EDI workflow and solve the problems to be able to create the sales order
• Review with the Front Office Executive and unblock the orders for delivery
• Analyze & modify orders and deliveries along with the Front Office Executive
• Returns & Rejects management and follow up
Delivery issues/delay management:
• Modify orders and deliveries
• Liaise with Logistics for delivery issues, Follow-up and management