Are you already experienced in interacting with customers? Do you enjoy helping a variety of people while contributing to a project in industrial technology within an international company? Are you interested in living in a vibrant city with diverse cultures, excellent food, and beautiful beaches? If so, consider exploring our client’s new job opportunity.
Your responsibilities and impact as a Customer Service Expert will include:
1. Supporting new and existing customers
2. Collaborating closely with sales, application engineers, and the engineering department
3. Processing quotations: checking and recording queries, coordinating customer-specific tooling solutions with specialists and field service, preparing and submitting quotations, and following up on open quotations
4. Processing orders: verifying sales documents with the shared service team, coordinating tooling solutions, dispatching order confirmations, invoices, drawings, and managing open orders
5. Managing complaints through CRM
6. Supporting sales promotion activities (promotions, campaigns, end-of-quarter activities)
7. Managing digital documents and filing according to standardized criteria
8. Ensuring customer satisfaction (SLI)
Skills, qualifications, and interests required:
1. Excellent German language skills
2. At least 3 years of professional customer service experience
3. Completed commercial or technical education
4. Enjoy working with people and understanding their needs
5. Structured work approach, ambition, and optimism
6. Strong cooperation, communication, and negotiation skills
7. Resilience and a sense of responsibility
8. Willingness for continuous training (SAP, IT, product knowledge)
9. Proficiency in MS Office; experience with CRM systems is a plus
10. Knowledge of SAP, CRM, PLM, and lead generation in B2B is advantageous
What’s in it for you?
* Lunch Ticket COBEE
* Annual gross salary of €26,000 to €31,000
* Additional health insurance (ADESLAS)
* Office located in Sant Cugat del Valles, 25 minutes by train from Plaza Catalunya
If this project isn’t the perfect fit for you, feel free to explore our other opportunities or send us your CV for consideration in future projects.
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