Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in technology applied to marketing and customer relationship management. We are looking for a Client Lead to develop interactions with our customers throughout their Customer Journey Map, ensuring increased satisfaction and loyalty.The Client Lead is responsible for managing client interactions across the Customer Journey Map, focusing on increasing satisfaction and loyalty. They should have experience in sales processes, lead generation, relationship building, and closing deals. The role involves planning, setting sales targets, analyzing performance data, and projecting future performance. They also generate leads, nurture client relationships, and collaborate with project managers to ensure project success at the delivery level.For existing clients, focus on offering new value-added solutions and leading consultancy sessions for future needs.Lead negotiations, prepare and present commercial offers, and manage communication during presales, involving other teams when necessary.Share sales strategies, objectives, and digital transformation roadmaps with project managers, especially when managing multiple projects.Work closely with project managers during project execution, attending progress meetings and resolving client issues.Manage scope expansions and monitor project progress, budgets, and timelines.Identify upselling and cross-selling opportunities and evaluate project success post-completion.Lead project retrospectives, write success stories, and send satisfaction surveys.Be familiar with operational team members' skills and motivations, collaborating on team allocation and resource planning.Use workload tracking tools, ensure team commitment, and communicate hiring needs when applicable.Contribute to meeting project deadlines, scope, and budget, and collaborate on risk mitigation plans.Experience and Skills required :
Experience managing large accounts.Experience with Salesforce ecosystem as a Delivery or Project Manager.Experience with Salesforce core and / or Marketing Cloud projects.At least 6 years in business / technology consulting.Experience in digital and international projects.High proficiency in English and native level in French is mandatory.What we offer :
Permanant contract, flexible schedule, and support for work-life balance.Certification programs to enhance your skills.Home office options and flexible compensation benefits.Health insurance and commitment to social responsibility.Opportunities for professional growth and development.About us :
Omega CRM, a Merkle company, specializes in accelerating business experience through customer-centric solutions, technology, and data, enhanced by AI. As part of the dentsu group, we offer end-to-end solutions across media, creativity, content, technology, and strategy. With over 23 years of experience, a diverse team of over 580 professionals, and numerous certifications, we are a recognized leader in the Salesforce ecosystem in Spain. We serve industries such as retail, healthcare, pharma, real estate, education, and non-profit, delivering omnichannel customer experiences. Our commitment to client satisfaction is reflected in our high ratings and awards, including Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). We believe in growth through people, guided by our values :
#Talent, #Flexibility, #Commitment, and #Innovation, growing together.J-18808-Ljbffr
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