At **Vueling**, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.
That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.
We are one of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
**Job Purpose**
**Main Accountabilities**
- Planning, organization and coordination of the Outsourcing team.
- Daily and periodical reports of the team's activity
- Control, follow-up and collaboration with suppliers
- Coordination of claims resolution
- Collaboration with other teams in the area
- Continuous feedback to the team as well as to managers
- Analysis of contactability, with special attention to the reasons for contact, to provide ideas for improvement in terms of automation and encourage self management.
**Main Responsibilities - Tasks**
- Coordination of the Outsourcing Management team.
- Follow-up of the team's own activity as well as other additional tasks.
- Control and management of periodic action.
- Dashboards of the team's activity to give visibility of daily and periodic actions as well as to present action plans if required.
- Monitor, online and off line, supplier's main KPIS: NDA, NDS, AHT.
- Manage the relationship with the supplier with frequent on-site visits, establishing the necessary action plans in case of KPIS deviations.
- Operational information processing: Support in end-customer management, communication and advice to coordinators.
- Implement improvements to reduce call duration.
- Manage mailboxes and complaints from the steering committee and official bodies.
- Resolve supplier queries.
- Proactively contribute improvement ideas that benefit both the team and the area.
**Main Relationships**
The main communication will be with your department as well as with external suppliers.
It will be necessary for the correct performance of their functions, to establish communication among others, with:
- External suppliers at management level.
- Internal departments of the area
- Commercial departments
- Legal Department
- Financial Department, etc.
**Education**
Bachelor degree.
**Experience**
Minimum 2 years in similar positions
3 years in technological management tools (MasVoz, Navitaire, Aims, Sales-force).
**Competencies**
- Prioritization of multiple tasks and handling of multiple projects simultaneously
- High analytical skills
- Ability to work in a fast-paced and demanding environment
- Agile in decision making
- Ability to work under pressure
- Leadership and team management
- Organization and planning
- Proactive.
**Languages**
- English: C1
- Spanish: C1
- Other languages such as Catalan, Italian or French would be an asset.
**Other**
- Monday to Friday shift, with availability to work weekends.
- Availability to work on call.
- Availability to travel and move between different call centers.
**Location**
Barcelona
**Level**
Individual Contributor 5
**Our benefits**
Every single person who works with us is unique. And we want your experience of working at Vueling to be just as unique. Our employee benefits include staff travel, discounts, versátil working model and much more! Want to learn more? click here
We have won the award for the “**Best Low-Cost Airline in Europe 2021**” at the Skytrax World Airline Awards, the world’s largest annual airline passenger satisfaction survey. We will continue to work hard to always offer the best customer experience!