Job SummaryProvide Werfen clients in the designated Area, Instrument Service and Support.Including but not limited to; installation, de-installation, preventive maintenance, instrument failure diagnostics and repair, instrument service estimates, initial operator training and Instrument modification and upgrade activities.Manage workflow, client interfacing, and company reporting tasks in a diligent and timely manner using the processes, programs and systems implemented within the company.Communicate and interact with other members and departments of the company by providing or requesting such information needed to enable best customer experience, smooth workflow, and proper incident reporting.Para presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes.Key AccountabilitiesService call programming, execution, and reporting.Repair parts stock control.Tools, diagnostic instruments, IT and communication devices required in company activity, use, and control.Compliance with company processes and directives, following the Ethic Code.Synergy with Sales and Marketing agents.Act autonomously and escalate any situation that may impact customer expectations.Assertive and clear communication with customers and co-workersNetworking/Key relationshipsMaintain proactive relationship with fellow FSEs, Help Line, Service Area Manager, Sales reps, TSS Technical Service Specialists, Product Line Application / Sales Managers, Service Front and Back-office members, logistic department coordinators and Clients.Minimum Knowledge & Experience required for the position:Bachelor's degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences.2 to 5 years of work experience in a service or technical department of high-end Life Sciences or medical capital equipment.Desirable to have data analysis skills, excel, pivot tables...Working knowledge and ability to test and troublesho