Job Description:
Network Engineer
At NEXTracker we are looking for a Network Engineer as part of the Technical Service team to provide comprehensive technical support to NEXTracker's European customers. The main chores of the position will be to satisfactorily ensure the communication, connectivity and cyber-security of our Customers' power plants with Nextracker's secure data centers.
The selected person has a customer-oriented mindset with at least three years of experience on a similar role and a proactive attitude to help NEXTracker's existing fleet and rapid expansion.
Main activities performed in this position:
* The network communications specialist will play an essential role within the Technical Support team on the Nextracker asset management.
* Its core responsibilities will be:
*
- supporting the remote installation, commissioning, and monitoring of the world's largest installed base of single-axis solar panel trackers.
* Serve our new and existing customers to establish remote data feeds from the customer's power plants to Nextracker's secure data centers.
* Work with Engineering and IT specialists to design connection solutions and facilitate the secure use of these systems to:
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- Configure and maintain network communication between Nextracker and our global customer(s) in a cyber-secure manner
* Configure and customize networking equipment with customer-specific and Nextracker information
* Configure and ensure adequate function of Nextracker's data hubs
* Troubleshoot connectivity issues in a timely manner
* Provide follow-up and technical support to customers using the Nextracker ticketing system
* Software configuration and deployment of the proprietary monitoring tool
* Own the firmware versions, releases, deployment and interaction with the development team
* As part of the technical service team, other responsibilities will include satisfactorily solving of the assigned issues, providing best-in-class support to our customers including remote assistance, troubleshooting, firmware updates, training, and warranty claims resolution, among others.
These are the necessary requirements:
* Bachelor's degree in Network and Telecommunications Engineering, Computer Engineering, Systems Analysis, or Information Systems.
* CCNA or Network+ certification
* More than 3 years of experience in building and maintaining computer networks, including:
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- Configuration and troubleshooting of TCP/IP networks, Firewalls, and VPN Tunnels.
* Knowledge of ACL configuration and how to validate ports and services affecting communication between endpoints
* Awareness of network security concepts and practices (Cybersecurity)
* Knowledge of Modbus & OPC Protocol
* Customer-oriented experience
* Excellent verbal and written communication skills
* Experience with Windows, Linux (bash and command line interface), and OS
* Familiarity with computer hardware and BIOS
* Experience using Wireshark to capture packets and validate traffic flows
* Experience with Microsoft Office products
* Some travel may be required
* Fluent in English and Spanish. Other European languages are a plus
Additional desired knowledge:
* Microsoft certifications
* Experience in Solar Energy
Why Join Us?
At Nextracker, you will:
* Contribute to advancing renewable energy on a general scale.
* Work in a dynamic, innovative, and supportive environment.
* Collaborate with leading experts in solar and network technologies.
* Grow professionally through continuous learning and development.
At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.
For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.
Culture is our Passion