This position will report to the IAM Ops Americas Lead
They will be responsible for the IAM operations in Asia. This includes oversight, maintenance, monitoring and break/fix activities related to all IAM technologies and processes. This role will focus on ensuring IAM Services are continuously operating by ensuring ongoing support and management to achieve agree to Service Level Agreements.
The role will support and operate IAM Services and perform operational duties as it relates to Asia region.
This role is key in supporting Brambles IT Security cyber security goals and objectives including achieving the vision of a zero-trust architecture.
Major/Key Accountabilities Engineering and Build activities.
* Lead the build, development, configuration and build activities for Privileged Access Management (PAM), Shared / Service Account Management, Active Directory (AD) and Digital Certificate Management.
* Help to build and drive new capabilities and enhancements to IAM technologies and processes outlined on the IAM Strategic Roadmap
* Provide recommendations for additional IAM solutions or enhancements to existing controls, to improve overall our front-line security defense
* Participate in the deployment, integration and initial configuration of all new IAM solutions as well as enhancements to existing IAM solutions in accordance with standards and best practices
Operational Activities
* System Administration: Handle the day-to-day administration of the IAM system, including user provisioning and deprovisioning.
* Provide a first point of contact for L3 IAM escalations for IAM ensuring a thorough review, escalation and management capability is maintained.
* Help maintain operational configurations of all IT IAM solutions as per any established baselines.
* Monitor all IAM solutions for efficient and appropriate operations.
* Handle updates and patching as it relates to IAM Technologies including emergency patches
* Troubleshooting: Identify and resolve IAM issues promptly to minimize disruptions.
* Project Participation: Contribute to IAM projects and initiatives, such as implementing new security measures or integrating systems.
* Documentation: Maintain up-to-date documentation for IAM processes and procedures.
* Compliance: Participate in IAM audits and review access control reports to identify potential risks.
* Training: Help facilitate when necessary to conduct and/or provide training to new users on IAM Systems
* Operate processes (Break, Fix, Maintain) related to IAM Processes
* Update and maintain appropriate documentation including runbook(s)
* Provide recommendations for additional IAM solutions or enhancements to existing controls, to improve overall our front-line security defense
* Participate in the deployment, integration and initial configuration of all new IAM solutions as well as enhancements to existing IAM solutions in accordance with standards and best practices
* Maintain detailed knowledge of the IAM Domain including awareness of new or revised IAM solutions, improved IAM processes, and the ability to consult and provide IAM mitigation solutions
* Assist to establish and enforce IAM policies and procedures to ensure compliance with relevant regulations.
* Provide input to the build new capabilities and enhancements efforts for IAM technologies and processes outlined on the IAM Strategic Roadmap
* Assist, coordinate with other departments to ensure seamless integration of IAM solutions
* Provide training and support to users on IAM policies and procedures
* Stay updated on the latest IAM technologies and best practices, and ensure the team is similarly informed
* Analytical Skills: Strong problem-solving skills and the ability to analyze complex IAM issues.
* Communication: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
* Adaptability: Ability to stay current with evolving IAM technologies and adapt strategies accordingly
Experience/ Skills and Knowledge
* Experience – 4 – 6 years in IT related roles; IAM and Technical Services experience required.
* Familiarity IAM Domains & Technologies including authentication, access management and lifecycle governance
* Proficiency in network IAM tools and technologies
* Experience with common information technologies (Okta, Azure, AD, Microsoft, Apple, CyberArk, Beyond Trust, PING, SailPoint and/or similar technologies)
* Ability to work in independent environments under aggressive timelines
* Ability to develop and maintain working relationships in a global environment
* Excellent analytical and problem-solving skills
* Outstanding written skills for preparing reports and briefings
* Escalates potential risk and internal control weaknesses to management
* Knowledge of Cloud IAM Operations (SaaS, PaaS, IaaS) and Mobile Architecture
* Ability to demonstrate successful implementation techniques based on industry established best practices.
* Outstanding verbal and written communications skills with all levels of management, staff, and vendors.
* Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
* Must be able to work independently, prioritize work activities and use time efficiently.
* Must be able to maintain confidentiality.
* Must be able to demonstrate and promote a positive team environment.
* Must be able to work well under pressure or stressful conditions and meet required incident response milestones.
* Must possess the ability to manage conflict and/or direct change, delays, or unexpected events appropriately.
* Must be available to work outside of normal working hours or on-call as needed.
Qualifications Essential Qualifications
Experience: Extensive experience in IAM, architecutre, engineering and managing IAM programs.
Skills: Strong understanding of IAM technologies including Authentication. Access Lifecycle Management, LDAP Certificate Management, Repositories, ID Administration, risk management and compliance requirements, and incident response
Desirable Qualifications
Bachelor’s degree in computer science, Information Systems, Business or related field, Professional certifications such as Certified Identity and Access Manager (CIAM) or Certified Identity Management Professional (CIMP) are highly desirable
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