Overview Are you ready to lead service strategy for a global leader in food processing solutions? As the Regional Head of Packaging Service - EMEA, you will be responsible for managing the service operations and strategy for our Packaging portfolio. You will safeguard customer service needs throughout the lifecycle of our packaging equipment, provide proactive coaching, mentoring and guidance to field service and commercial teams, and drive the development of (digital) service products tailored to packaging solutions. This role combines strategic leadership and operational excellence, ensuring customer service expectations are met, financial metrics are achieved, and service operations are aligned with future growth. You’ll work closely with regional and global peers, enhancing customer satisfaction, driving loyalty, and building a high-performing organization that supports both current and projected customer needs.
What You’ll Be Doing Lead, inspire, and develop a high-performing service team, fostering collaboration, inclusion, and alignment with shared strategic goals.
Own and guide the service strategy and operations for the Packaging portfolio across EMEA, working closely with global colleagues to support cross-regional initiatives.
Deliver sustainable financial performance, achieving targets for inbound, net revenue, and cost of service while maintaining a strong focus on quality and customer value.
Build and nurture lasting customer relationships, ensuring outstanding service delivery, trust, and long-term loyalty.
Champion global service standards and best practices, promoting a culture of learning, innovation, and continuous improvement across teams.
Lead and support change initiatives that align service operations with the organization’s evolving strategic direction.
Oversee portfolio performance and profitability, balancing commercial outcomes with customer satisfaction and team engagement.
Collaborate across functions — including sales, innovation, engineering, and global service — to achieve aftersales growth and deliver an excellent customer experience.
Monitor and enhance key performance indicators, driving improvements in forecasting accuracy, quality, and productivity.
Identify and develop new growth opportunities, shaping service solutions that meet evolving market and customer needs.
Support capability building through skills development, mentoring, and clear growth pathways, ensuring the team’s expertise evolves with business demands.
About You You are a seasoned service leader with a proven track record of service product development, driving customer satisfaction, revenue growth, and operational excellence. You combine strong leadership and change management skills with deep customer empathy and a clear understanding of market dynamics in packaging and service solutions.
7+ years of experience in Customer Care or Service leadership, including managing and empowering cross-functional teams.
5+ years of experience in Aftermarket, Customer Experience, Sales, Business Operations, or Field Service.
Proven ability to develop and implement strategic plans informed by market insights, with strong commercial and business development expertise.
Practical, hands-on experience in sales or customer service, including pipeline management and CRM systems.
Experience working effectively in multi-cultural and multi-disciplinary environments, fostering collaboration across regions and teams.
Solid understanding of customer service principles, needs assessment, and customer satisfaction evaluation.
Demonstrated leadership capability, including managing and motivating remote or field-based teams working flexible or non-traditional hours.
Strong strategic and commercial mindset, coupled with empathy and a genuine commitment to the customer experience.
Skilled in influencing and leading through others (indirect leadership).
Experience driving and managing organizational change, with the ability to bring people along on the journey.
What’s in it for you? At JBT Marel, you’ll find more than just a leadership role - you’ll find an opportunity to shape the future of packaging services in a global organization:
Lead a strategic portfolio critical to our growth in EMEA and beyond.
Be part of an innovative and collaborative leadership team.
Develop and launch service products for the packaging portfolio
Professional growth and development in a dynamic global environment.
Competitive compensation and benefits package.
Who are we? JBT Marel is a global leader in advanced food processing solutions, delivering equipment, services, and digital innovations that help producers achieve efficiency, safety, and sustainability. Our Packaging portfolio plays a vital role in ensuring food producers can deliver safe, high-quality products to consumers worldwide.
Interested? If you’re ready to lead packaging service strategy and operations in EMEA for a global industry leader, we’d love to hear from you!
Apply today by submitting your CV and cover letter to: Craig.Maiden@marel.com
Learn more about us: https://www.marel.com
Follow us on LinkedIn: JBT Marel on LinkedIn
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