Join to apply for the Senior Service Designer role at Nestlé Nespresso SA
We are looking for a Senior Service Designer to be part of our Nestlé Nespresso Digital and Tech Team.
Position Snapshot
* Type of Contract : Permanent.
* Type of work : Hybrid.
* Work Language : Fluent Business English.
The Role
As a Senior Service Designer at Nespresso HQ in Barcelona, you will shape and optimize end-to-end service experiences that align user needs with business goals. You will ensure products and services deliver seamless, human-centered experiences across digital and physical touchpoints. Using research, design thinking, and strategic insights, you will collaborate with cross-functional teams to refine customer journeys, develop service blueprints, and improve operational efficiencies.
Key responsibilities include :
* Developing customer journey maps, service blueprints, and experience frameworks.
* Designing and refining end-to-end service experiences.
* Collaborating with teams to implement human-centered service improvements.
Qualifications include :
* Minimum of 8 years in service design, UX design, or related fields.
* Expertise in service blueprinting, journey mapping, and design methodologies.
* Strong experience in user research, prototyping, and usability testing.
* Proficiency in tools like Miro, Figma, Jira, and Confluence.
Preferred skills include experience in Food & Beverage and Luxury Brands sectors, designing for B2B / B2C, and excellent communication skills.
We offer competitive benefits, growth opportunities, a hybrid work environment, and a commitment to diversity and inclusion.
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