English-Speaking Technical Customer Advisor
Location: A Coruña, Spain (On-site) Salary: $19,644 \text{ EUR Gross per year}$ Note: No relocation package is offered for this role. Candidates must be willing and able to relocate to A Coruña independently.
Launch Your Tech Career in A Coruña!
Are you ready to launch or significantly advance your career in the high-demand field of
technology and software
? We are seeking a highly motivated and skilled
English-Speaking Technical Customer Advisor
to join our dedicated team in the vibrant coastal city of
A Coruña, Spain
. This is a fantastic opportunity to provide essential
on-site technical assistance
for a global project, directly supporting the customers of a
world-leading software development company
. If your background is in
IT support, desktop troubleshooting, or technical customer service
, and you are looking for stability, training, and genuine career growth, this role is for you.
Your Contribution: Key Responsibilities
As a
Technical Support Advisor
, you will be the first point of contact for customers experiencing technical difficulties. Your primary mission is to quickly and effectively diagnose and resolve issues, ensuring a world-class customer experience. This requires a unique blend of technical expertise and exceptional communication skills: Front-Line Troubleshooting:
Address and resolve a diverse range of technical issues across software applications, cloud services, and operating systems. Customer Communication:
Utilize
native-level English fluency
and superior interpersonal skills to communicate complex technical solutions in a clear, patient, and professional manner with a global customer base. Documentation and Reporting:
Maintain meticulous records of customer interactions, technical issues, and resolutions within the company's CRM system to contribute to a growing knowledge base. Proactive Problem Solving:
Apply
critical and logical thinking
to identify root causes of persistent issues and collaborate with internal teams to implement long-term fixes.
What We Look For: Skills and Experience
While we provide comprehensive training, certain skills and experiences will make you an adecuado candidate: Language Fluency:
Must possess
native or near-native level English fluency
(both written and verbal) is essential for customer interactions. Technical Foundation:
Prior
training or experience in IT support, helpdesk, or technical product support
is highly valued. Microsoft Ecosystem Knowledge:
Specific experience or familiarity with products within the
Microsoft ecosystem
is a significant advantage. This includes, but is not limited to: Cloud technologies Microsoft Office Suite (Word, Excel, PowerPoint) Communication and collaboration tools (Outlook, Exchange, Lync Server, Microsoft Teams) File storage and sharing (OneDrive, SharePoint) Operating Systems (Microsoft Windows). Soft Skills:
A natural
customer focus
with the ability to handle various situations with
professionalism and empathy
.
Compensation, Benefits, and Career Growth
We are committed to providing a secure and enriching environment where you can thrive professionally: Competitive Compensation:
A gross annual salary of
$19,644 \text{ EUR}$
, paid monthly. Contract and Work-Life Balance:
This is a stable
full-time (39-hour) position
with a consistent, fixed schedule:
Monday to Friday, 09:00 to 18:00
, promoting an excellent work-life balance. Extensive Training:
You will receive
industry-leading, in-depth training
on our client's cutting-edge software and services. This training will equip you with highly sought-after technical skills that will significantly enhance your long-term career prospects. Career Progression:
We offer genuine and
important possibilities for development and internal promotion
. You will have a defined career path that can lead to senior roles, specialized technical positions, or even management—not only within our A Coruña office but also
nationally and internationally
across the company. Vibrant Work Environment:
Join an
excellent, multicultural team
in a friendly, modern, and
office-based location in A Coruña
.
If you are a motivated, English-speaking professional ready to commit to an on-site technical role in A Coruña, we invite you to apply. We are excited to see you grow with our team!