Our Receptionists are key to delivering an exceptional customer experience;
they put the customer at the centre and strive for customer retention and recommendation.A team player, enthusiastic, curious, and dedicated, our receptionist is the heartbeat of our customer service.Key tasks :
Manage the day-to-day running of the reception, being the first point of contact for student queries or complaints. This includes greeting guests and attending to their needs, ensuring they receive excellent customer service.Build good rapport with residents and resolve complaints/issues promptly.Ensure smooth check-in and check-out processes for students.Verify all documents and payments are received before student arrival and that rooms are prepared.Complete welcome pack documents during check-in.Ensure correct charges are applied to student accounts upon check-out.Coordinate work with maintenance and housekeeping departments as reported at the front desk.Assist the Residence Manager with in-house administration as directed.Demonstrate product knowledge and reflect the company's core values through outstanding customer service.Perform general office duties, including correspondence, emails, filing, answering phones, and ensuring smooth reception operations.Manage guest sign-in/out, keys, and monitor building security, reporting suspicious activity.Accept and distribute mail and parcels for residents and staff using the in-house system.Handle requests such as Extension of Tenancy, Room moves, and Transfer of Tenancy.Assist with sales inquiries, property viewings, and the letting process as requested.Follow policies and procedures, ensuring understanding and compliance.Liaise regularly with Maintenance, Housekeeping, Finance, and Sales departments.Schedule :
Monday to Sunday / Shifts / 40 hours per week.We are waiting for you! :
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