Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge. We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility and Agility. In numbers, we are a team of +600 people with offices in Lisbon, Porto and MadridDECSKILLoperates in 3 main areas:DECSKILL TALENT,where we provide our customer with an extension of the IT teams in the technological aspects
DECSKILL BOOST,a specialised development to increase capacity and optimise Time-to-Market, where we create and manage teams that deliver according to your needs, at the desired speed
DECSKILL CONNECT,where we provide our clients with consulting services, implementation and management of IT infrastructuresOur practice results in the creation of value for our clients, whether through the delivery of skilled and value-added services, skilled and motivated professionals, or through technology solutions that enable us to operate and transform our clients' businesses.What are we looking for?
OurIT Service Managementunit is currently growing, and your experience as aServiceNow Architectis just what we are looking forThis role requires solid experience as aCSM architectto support cross-functional design issues and withspecial focus on the ‘OnePortal’ integration between Adobe and ServiceNow.In this project:
You will join to theDigital Transformation areaof a global company specialized in the development ofSaas technology for the travel industryThe Solution Architect will be working within a small team of solution specialists and will be the technical expert supporting Business Analysts and a senior developer.What will be your responsibilities?
Design and lead the architecture of solutions on the ServiceNow Customer Service Management (CSM) platform.
Coordinate and execute the integration between the ServiceNow CSM portal and OnePortal (Adobe), including data modelling and synchronisation.
Collaborate with development, integration and product teams to ensure quality and consistency of implemented solutions.
Participate in cross-functional design sessions, providing strategic and technical insight on integrations and user experience.
Ensure compliance with architecture, security and scalability standards in all solutions.
Propose technical and functional improvements to optimise service flows and experience within the CSM portal.
Document the technical architecture, integration diagrams and key processes related to the project.✅ Technical Functional Experience:
Proven experience as aServiceNow CSM Architect, withstrong functional and technical knowledge.
Specific experience in designing CSM portalsand integrating ServiceNow with external systems.
Knowledge and experience in integrations with Adobe or similar solutions.
Experience in designing data flows, APIs, and service-oriented architectures (REST, SOAP).
Communication and collaborative work skills in multidisciplinary environments.
Advanced level of English.What can we offer you?
Be part of a brutally talented team!
Incredible working environment!
Full remote working mode!
If you have new ideas, this is the place for you to put them into actionLocation: Ideally Spain or PortugalDo you want to know more?
We prioritise and value your talent, so if you are a restless person with the desire to grow professionally, don't hesitate to sign up.In the Decskill team, we are looking for you!**Decskill is committed to equality and non-discrimination with all its talents. We capture and promote talent, from diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the person.