Do you want to start your career in IT?
IT Customer Service Representative French/English
Your main responsibilities
As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products.
In addition, you are also responsible for commercial activities in order to develop existing customers.
Your future impact
In 6 months you will have accomplished
Inform and help customers via email, chat and phone on OVHcloud products and services
Troubleshoot and fix general and specific problems related to web services (domains, web hosting, emails, office 365, etc.)
Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer’s expectations
Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessar
And in 1 year you will have mastered
Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners
Provide pre and post-sale commercial support
Deal with customer’s requests and questions related to payments and invoices (billing)
Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support
Skills required :
Basic technical knowledge in products: domains names, web hosting, emails, etc.
Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc.
General knowledge of Linux and Windows Server
PHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus
Excellent communication, organization and customer service skills
Strong teamwork skills, positive attitude, dynamic and enthusiastic
Passionate for technology and willing to learn and develop himself/herself
Fluent French and English language are mandatory
Spanish - nice to have