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GROUP BNP PARIBAS
BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain, we are more than 5,100 employees within 13 business lines.
Spain IT Production
Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our clients in EMEA, ensuring digital market evolution, security, performance, and quality. The organization includes Infrastructure services, Telecom & Workspace, Production Security, and Application Production domains, along with transversal services like CTO Office, Control Tower, PMO, and IT Continuity. In Spain, IT Production supports over 400 experts providing full-stack support to ensure a secure, stable, and efficient production environment.
About The Job
MISSION
As a Genesys Cloud administrator, you will support the solution, manage incidents, and maintain operational conditions.
Responsibilities
* Manage and resolve incidents and problems affecting the Genesys service, applying root cause analysis and preventive measures.
* Communicate effectively with stakeholders, providing updates, escalations, and feedback.
* Maintain Genesys architecture and its API interconnections in operational condition.
* Assist users with call analysis and metrics search.
* Understand development in the Architect module to better support clients.
* Assist with implementing Genesys Dashboard and reports (statistical indicators, banners).
Requirements
* Strong knowledge of IT service delivery methodologies, frameworks, and best practices such as ITIL, Agile, or DevOps.
* Excellent communication, interpersonal, and presentation skills for technical and non-technical audiences.
* Strong analytical, problem-solving, and decision-making skills for complex situations.
* High attention to detail, quality, and accuracy.
* Ability to work independently and collaboratively under pressure and deadlines.
* Preferred certifications: Genesys Cert Prof Developer, Genesys Cert Prof Support.
* Languages: Fluency in English; French is a plus.
* Bachelor's degree in computer science, engineering, or related field, or equivalent work experience.
Skills
* Same as above for methodologies and frameworks.
* Excellent communication and interpersonal skills.
* Analytical and problem-solving skills.
* Attention to detail and quality.
* Independent and collaborative working ability.
* Additional skills: Accountability, Resilience, Good interpersonal skills.
Benefits and Culture
* Training programs, career development, internal mobility, national and international opportunities.
* Diversity and Inclusion initiatives (PRIDE, We Generations, MixCity).
* Corporate volunteering (1 Million Hours 2 Help).
* Flexible compensation and hybrid telecommuting (50%).
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer committed to diversity and inclusion, ensuring no discrimination based on age, disability, gender, race, religion, or sexual orientation. We believe diversity fosters creativity and efficiency, reflecting society and our clients.
Additional Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
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