About the role
The successful Account Manager will meet or exceed territory sales targets and customer satisfaction targets. The position is responsible for proactively identifying and closing up-selling sales opportunities, renewing existing client contracts per established territory targets, and responding to client requests in a timely and effective manner to ensure optimal client satisfaction.
Key responsibilities
• Meet or exceed all minimum required sales activity expectations and gross profit targets.
Minimum sales activity expectations and gross profit targets are defined by the General Manager, Yachting.
• Responsible for timely renewal of existing service contracts and routine replenishment of onboard medical supplies for assigned clients.
• Identification of up-sell opportunities and effective closure, utilising subject matter experts to support, where appropriate.
• Responsible for ensuring timely and effective problem resolution for assigned client base.
• Demonstrate proficiency and accuracy with use of CRM and order management systems, following processes documented.
• Responsible for timely receipt of accounts receivable values, in accordance with company and departmental guidelines.
• Attend and document product, sales and professional development training as assigned.
• Identify opportunities to represent the company at events and assist in setting up/arranging and/or attending events (seminars, tradeshows) on an as-needed basis.
• Supporting team members during absences.
• Follow best practice and current company policies including understanding and application of MedAire’s ISO 9001:2008 processes and provide assistance as required in tasks associated with maintaining its ISO certification.
• Ensuring compliance with all GDP practices in line with licenses held.
• Maintain all client information which may be encountered either directly or indirectly while in the performance of the job in strict confidence in accordance with HIPAA and/or any other pertinent confidentiality regulations.
About you
Required Skills and Knowledge
• Demonstrated proficiency in utilizing various software programs (e.g., Microsoft Word, Excel, PowerPoint, Access).
• Demonstrated effective verbal and written communication skills, including but not limited to, the ability to present to groups and interpret and summarise complex written materials.
• Demonstrated competency to perform basic mathematical calculations, including calculating percentages, rates, and ratios.
• Demonstrated effective problem solving, interpersonal, and analytical skills.
Required Competencies
• Relating and Networking
• Persuading and Influencing
• Presenting and Communicating Information
• Delivering Results and Meeting Customer Expectations
• Planning and Organising
Required Work Experience
• Previous account management experience, demonstrating ability to uncover and close opportunities within existing client base.
• Previous proven sales and/ or customer service experience, specifically in superyacht market.
• Prior yachting industry and/or medical experience beneficial.
Required Qualifications
• Educated to A Degree level
Required Languages
• Excellent verbal and written English communication skills
• Additional foreign language skills considered an advantage
Travel / Rotation Requirements
• Moderate domestic travel will be required
• Occasional international travel will be required
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